RT::CustomFieldValues::External question

I have a package that does a SQL search and populates my “Select one Value” custom field with about 300 items. I would like to use the Category function of the custom field in order to provide the ability to filter based on another field I have in by Database which I grab with my SQL query.

Is this possible? It doesn’t look like this option is exposed in the External custom field package. I know the Category field is an attribute in the database which is probably why it wasn’t exposed via this method. I don’t really care if the category gets saved or not as I’m just using it as a filter.

I’m using RT 3.8.1, CentOS 5.2, apache 2.2.3, and mod_perl2.

Thanks,
Jeremy

Categories don’t work with CFs that fetch list of values from external sources.

If you try to solve long list issue then you can use field with
auto-completion. Description field is also used in auto-completion
that can be useful and help people find values.On Tue, Feb 3, 2009 at 8:23 PM, Jeremy Burke jburke@crypticstudios.com wrote:

I have a package that does a SQL search and populates my "Select one Value"
custom field with about 300 items. I would like to use the Category
function of the custom field in order to provide the ability to filter based
on another field I have in by Database which I grab with my SQL query.

Is this possible? It doesn’t look like this option is exposed in the
External custom field package. I know the Category field is an attribute in
the database which is probably why it wasn’t exposed via this method. I
don’t really care if the category gets saved or not as I’m just using it as
a filter.

I’m using RT 3.8.1, CentOS 5.2, apache 2.2.3, and mod_perl2.

Thanks,

Jeremy


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