Rt-crontool vs. rt-escalate

RT Users
1

I was comparing rt-escalate to rt-crontool and found that rt-crontool
doesn’t escalate tickets over time but instead all at once when a
certain date is reached.

I also saw the rt-remind script and would like to use that as well. Has
anyone implemented either of these with v3.6 yet? Are they even
compatible?

Thanks,
Mathew Snyder

2

I installed rt-remind on top of 3.6.0 last week, and it seems to be working as intended. (Disclaimer: at the moment I’m only using it for the “-a” functionality, since we don’t currently do time-based priority escalation. I’m planning to extend it so as to be able to generate nagging emails to folks who have tickets lacking some custom field info, but all my tuits are square and I need to file the corners off’em to get round tuits… :-)-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Mathew Snyder
Sent: Fri 7/21/2006 8:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt-crontool vs. rt-escalate

I was comparing rt-escalate to rt-crontool and found that rt-crontool
doesn’t escalate tickets over time but instead all at once when a
certain date is reached.

I also saw the rt-remind script and would like to use that as well. Has
anyone implemented either of these with v3.6 yet? Are they even
compatible?

Thanks,
Mathew Snyder
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