Rt-crontool --> rt_escalate

RT 3.2.3 on RHEL 3.0.

I am using the rt_escalate example in the wiki:

http://wiki.bestpractical.com/index.cgi?ConfigureEscalationExample <–
modified for our environment.

The Linux owner of this script is rt-user. In RT, rt-user has global show
and modify ticket rights. RT_System also has superuser and show and modify
ticket rights.

When I run this script from the command line as rt-user, it spits out the
following error for each queue:

No RT user found. Please consult your RT administrator.

When I run it as root, it works fine.

Obviously I’m missing something simple, but am not getting it. Any help is
appreciated. (Running this daily as root is not an option, it has to be run
as rt-user.)

Joe Micciche

Hello,

For the rt-user, enter “rt-user” in the Unix login field. This can be
found Configuration->Users->rt-user->Basics.

AnthonyOn Mon, 4 Apr 2005 Joseph_Micciche@Progressive.com wrote:

RT 3.2.3 on RHEL 3.0.

I am using the rt_escalate example in the wiki:

http://wiki.bestpractical.com/index.cgi?ConfigureEscalationExample <–
modified for our environment.

The Linux owner of this script is rt-user. In RT, rt-user has global show
and modify ticket rights. RT_System also has superuser and show and modify
ticket rights.

When I run this script from the command line as rt-user, it spits out the
following error for each queue:

No RT user found. Please consult your RT administrator.

When I run it as root, it works fine.

Obviously I’m missing something simple, but am not getting it. Any help is
appreciated. (Running this daily as root is not an option, it has to be run
as rt-user.)

Joe Micciche


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Hello,

For the rt-user, enter “rt-user” in the Unix login field. This can be
found Configuration->Users->rt-user->Basics.

Anthony

Hi Anthony, thanks for the quick fix!

Joe Micciche