I have been running rt-crontool in test for a while with the following
/opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue
–search-arg test --action RT::Action::EscalatePriority
All was working ok, priority increasing, until this morning, now priority
is decreasing after the rt-crontool is run!!!
The only thing I changed was to install RTx::RightsMatrix but I doubt it
could be that.