Hi all,
I have been running rt-crontool in test for a while with the following
command:
/opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue
–search-arg test --action RT::Action::EscalatePriority
All was working ok, priority increasing, until this morning, now priority
is decreasing after the rt-crontool is run!!!
The only thing I changed was to install RTx::RightsMatrix but I doubt it
could be that.
Any ideas?
Francois
Damn. I was hoping for an attached video staring Jess-Dogg. 
Hi all,
Found the problem, tickets I was permorming my tests before had final
priority set manualy to 99.
The queue final priority was set to 0 and this is what new ticket are
getting.
So now I have to learn was is Jess-Dogg, our should I??? 
Francois
Okay that made me laugh aloud. But I think the title of THAT video is
"rt-crontools gone wild!" If Jesse stars in it, I’m fairly sure he
doesn’t use his real name. 
–Andy
Todd Chapman wrote: