RT Create Ticket display screen


#1

To all users,

Does anyone know how to move the "Describe the issue below" box just 

below the "Subject Box? I’m getting a bunch of Custom Fields inserted
in-between and I would like THEM to be last, on the bottom of the page.
Help? Thanks, in advance.

Kenn
LBNL


#2

Kenn,

No worries. I kept everything in that directory, but just made a copy of
the file and tagged it with .ORIG for backup.

I also would like to be able to “re-arrange” the CF’s. I was able to at
least find out how to increase the size of the text and wiki text CF’s;
I can forward that to you if you’re interested.

From what I was able to determine in the Create.html, all the CF’s are
created on the fly but are inside a single HTML table, so it’s not
possible to break them apart. I’d likr to put my CF’s for things for
some Combos for “Severity” and “Issue Type” on top (under Subject but
over “Issue Description”), and move my other CF’s underneath “Issue
Description”. The workflow for that page would make much more sense (see
my previous message on that).

Anyone? Anyone? Bueller?

…k


#3

Kevin,

THANKS! It worked. I already modified my CF box sizes. Maybe the 

ability to customize different pages is in 3.8. Anyway, thanks again for
your help.

Kenn
LBNLOn 6/23/2008 4:09 PM, Kevin Freels wrote:

Kenn,

No worries. I kept everything in that directory, but just made a copy of
the file and tagged it with .ORIG for backup.

I also would like to be able to “re-arrange” the CF’s. I was able to at
least find out how to increase the size of the text and wiki text CF’s;
I can forward that to you if you’re interested.

From what I was able to determine in the Create.html, all the CF’s are
created on the fly but are inside a single HTML table, so it’s not
possible to break them apart. I’d likr to put my CF’s for things for
some Combos for “Severity” and “Issue Type” on top (under Subject but
over “Issue Description”), and move my other CF’s underneath “Issue
Description”. The workflow for that page would make much more sense (see
my previous message on that).

Anyone? Anyone? Bueller?

…k
-=-=-=-

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Monday, June 23, 2008 3:50 PM
To: Kevin Freels
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] FW: RT Create Ticket display screen

Kevin,

I’m definitely gonna give this a try. I assume I can
create a copy in my “local” directory and make the changes
there. I’ll let you know how it works. Too bad there isn’t a
way to prioritized the CF’s displayed as well. But THANKS!

Kenn
LBNL

On 6/23/2008 2:51 PM, Kevin Freels wrote:

Kenn,

DISCLAIMERS: RT 3.6.5 with FC8

I just did this, this is how I did it. I’m sure there is a
better way,
and I welcome a more elegant fix from the RT gurus out
there. However,
here it is.

I edited {server_root}/html/Ticket/Create.html, and moved the code
located on or about line 152 with beginning of the table

record > (ignore the lines with the *'s): > > *** START of CODE *** > > > <&|/l&>Describe the issue below:
% if (exists > $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, > IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, > QuoteTransaction => $QuoteTransaction &> %} > >
> > > *** END of CODE *** > > > to just below the tag (on or about line 115). You'll know this > is the area, the whole "Subject" stuff is here just above it. My > previous life as a SissyMin says to back up the original file in case > it doesn't work, but it did for me. > > Restart httpd, and the "Describe..." section will now be right below > the Subject line. > > Now, if I could only do manipulation of the Object descriptions as > easily.... :-) > > ....k > -=-=-=- > >> -----Original Message----- >> From: rt-users-bounces@lists.bestpractical.com >> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of >> Kenneth >> Crocker >> Sent: Monday, June 23, 2008 1:15 PM >> To: rt Users >> Subject: [rt-users] RT Create Ticket display screen >> >> To all users, >> >> >> Does anyone know how to move the "Describe the issue below" box > just >> below the "Subject Box? I'm getting a bunch of Custom Fields inserted >> in-between and I would like THEM to be last, on the bottom of the >> page. >> Help? Thanks, in advance. >> >> >> Kenn >> LBNL >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com Commercial >> support: sales@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > sales@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >

#4

It is best to make modifications in the local tree so that upgrades
don’t overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

Kevin Freels wrote:

Kenn,

No worries. I kept everything in that directory, but just made a copy of
the file and tagged it with .ORIG for backup.

I also would like to be able to “re-arrange” the CF’s. I was able to at
least find out how to increase the size of the text and wiki text CF’s;
I can forward that to you if you’re interested.

From what I was able to determine in the Create.html, all the CF’s are
created on the fly but are inside a single HTML table, so it’s not
possible to break them apart. I’d likr to put my CF’s for things for
some Combos for “Severity” and “Issue Type” on top (under Subject but
over “Issue Description”), and move my other CF’s underneath “Issue
Description”. The workflow for that page would make much more sense (see
my previous message on that).

Anyone? Anyone? Bueller?

…k
-=-=-=-

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Monday, June 23, 2008 3:50 PM
To: Kevin Freels
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] FW: RT Create Ticket display screen

Kevin,

I’m definitely gonna give this a try. I assume I can
create a copy in my “local” directory and make the changes
there. I’ll let you know how it works. Too bad there isn’t a
way to prioritized the CF’s displayed as well. But THANKS!

Kenn
LBNL

Kenn,

DISCLAIMERS: RT 3.6.5 with FC8

I just did this, this is how I did it. I’m sure there is a

better way,

and I welcome a more elegant fix from the RT gurus out

there. However,

here it is.

I edited {server_root}/html/Ticket/Create.html, and moved the code
located on or about line 152 with beginning of the table

record

(ignore the lines with the *'s):

*** START of CODE ***

<&|/l&>Describe the issue below:
% if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default =>

$ARGS{Content},

IncludeSignature => 0 &> % } else { <& /Elements/MessageBox,
QuoteTransaction => $QuoteTransaction &> %}


*** END of CODE ***

to just below the

tag (on or about line 115). You’ll

know this

is the area, the whole “Subject” stuff is here just above it. My
previous life as a SissyMin says to back up the original

file in case

it doesn’t work, but it did for me.

Restart httpd, and the “Describe…” section will now be

right below

the Subject line.

Now, if I could only do manipulation of the Object descriptions as
easily… :slight_smile:

…k
-=-=-=-

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Kenneth

Crocker
Sent: Monday, June 23, 2008 1:15 PM
To: rt Users
Subject: [rt-users] RT Create Ticket display screen

To all users,

Does anyone know how to move the “Describe the issue below” box

just

below the "Subject Box? I’m getting a bunch of Custom

Fields inserted

in-between and I would like THEM to be last, on the bottom of the
page.
Help? Thanks, in advance.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial
support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from

O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from

O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati


#5

Okay, I’m all for that, but I do not have a “local” directory in my
install.

The only places I can locate from the install are:

/etc/rt3 (site config indo)
/usr/local/etc/rt3 (contains an Authen-ExternalAuth dir with
its own RT_SiteConfig.pm for LDAP auth)
/usr/share/rt3 (where the HTML code resides)

Is the “local” my /usr/local/etc/rt3 directory?

I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod’d
it, but then got a 404 (since I had to move the original out of the
way). So unless I’m missing something, this didn’t work.

I’m still up for a different way to do this other than mod’ing the .html
code…

RT 3.6.5/FC8

…k

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 24, 2008 6:04 AM
To: Kevin Freels
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Create Ticket display screen

It is best to make modifications in the local tree so that
upgrades don’t overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

<…SNIP…>


#6

If it does not exist yet just create a local directory parallel to your
share directory with following subdirectories:
/opt/rt3/local/etc
/opt/rt3/local/html
/opt/rt3/local/lib
/opt/rt3/local/po
/opt/rt3/local/sbin

Ben

Kevin Freels schrieb:


#7

Kevin,

Whenever I do an upgrade, I create a local version of whatever file I 

want to override as “/…rt version directory…/local/…” so that it
looks just like “/…rt version directory…/share/…” and any
directory/file that I have override code for I copy over to
"/…rt…/local/…" from “/ …rt …/share/…”. RT automatically goes
looking to the “local” directory for overrides before it executes
anything from “share”. If RT will do that automatically, I save a little
time and maintenance trouble by doing it that way. Hope this helps.

Kenn
LBNLOn 6/24/2008 7:56 AM, Kevin Freels wrote:

Okay, I’m all for that, but I do not have a “local” directory in my
install.

The only places I can locate from the install are:

/etc/rt3 (site config indo)
/usr/local/etc/rt3 (contains an Authen-ExternalAuth dir with
its own RT_SiteConfig.pm for LDAP auth)
/usr/share/rt3 (where the HTML code resides)

Is the “local” my /usr/local/etc/rt3 directory?

I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod’d
it, but then got a 404 (since I had to move the original out of the
way). So unless I’m missing something, this didn’t work.

I’m still up for a different way to do this other than mod’ing the .html
code…

RT 3.6.5/FC8

…k
-=-=-=-

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 24, 2008 6:04 AM
To: Kevin Freels
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Create Ticket display screen

It is best to make modifications in the local tree so that
upgrades don’t overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

<…SNIP…>


Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com