RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email

I had RT 3.4.5 running smoothly until the machine died a horrible disk death. I recovered most everything, but I think I lost a scrip or config somewhere. I have a scrip that auto adds new users to their appropriate group based on the domain in their email. However, RT is no longer auto creating users on incoming emails, and instead replies with the following: “RT could not load a valid user, and RT’s configuration does not allow for the creation of a new user for your email.”

Does anyone know where this might be configured? I touch RT so infrequently these days. Thanks!

Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607

I turned on the permission for everyone to create tickets, so I’m getting an autoresponse and account creation now. However… the auto response template is ignoring the code that is supposed to send them a password.

{
*RT::User::GenerateRandomNextChar = &RT::User::_GenerateRandomNextChar;

if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

(!$Transaction->CreatorObj->Privileged) &&
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
) {

    my $user = RT::User->new($RT::SystemUser);
    $user->Load($Transaction->CreatorObj->Id);
    my ($stat, $pass) = $user->SetRandomPassword();

    if (!$stat) {
            $OUT .=

“An internal error has occurred. RT was not able to set a password for you.
Please contact kmckinnis@tivo.com for assistance.”;

    }

$OUT .= "
You can check the current status and history of your requests at:

    ".$RT::WebURL."

When prompted, enter the following username and password:

    Username: ".$user->Name."
    Password: ".$pass."

";
}
}From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, June 10, 2009 4:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT could not load a valid user, and RT’s configuration does not allow for the creation of a new user for your email

I had RT 3.4.5 running smoothly until the machine died a horrible disk death. I recovered most everything, but I think I lost a scrip or config somewhere. I have a scrip that auto adds new users to their appropriate group based on the domain in their email. However, RT is no longer auto creating users on incoming emails, and instead replies with the following: “RT could not load a valid user, and RT’s configuration does not allow for the creation of a new user for your email.”

Does anyone know where this might be configured? I touch RT so infrequently these days. Thanks!

Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607

Kimberly McKinnis wrote:

I turned on the permission for everyone to create tickets, so I�m
getting an autoresponse and account creation now. However� the auto
response template is ignoring the code that is supposed to send them a
password.

{

*RT::User::GenerateRandomNextChar = &RT::User::_GenerateRandomNextChar;

if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

(!$Transaction->CreatorObj->Privileged) &&

I would look to make sure that users are being created as privileged, as
that was the first thing that jumped out of the code at me.

($Transaction->CreatorObj->__Value(‘Password’) eq ‘NO-PASSWORD’)

) {

my $user = RT::User->new($RT::SystemUser);

$user->Load($Transaction->CreatorObj->Id);

my ($stat, $pass) = $user->SetRandomPassword();

if (!$stat) {

$OUT .=

"An internal error has occurred. RT was not able to set a password for
you.

Please contact kmckinnis@tivo.com for assistance.";

}

$OUT .= "

You can check the current status and history of your requests at:

“.$RT::WebURL.”

When prompted, enter the following username and password:

Username: “.$user->Name.”

Password: “.$pass.”

";

}

}


From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of
*Kimberly McKinnis
Sent: Wednesday, June 10, 2009 4:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your email

I had RT 3.4.5 running smoothly until the machine died a horrible disk
death. I recovered most everything, but I think I lost a scrip or
config somewhere. I have a scrip that auto adds new users to their
appropriate group based on the domain in their email. However, RT is
no longer auto creating users on incoming emails, and instead replies
with the following: �RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your
email.�

Does anyone know where this might be configured? I touch RT so
infrequently these days. Thanks!

~~

Kimberly McKinnis

System Operations Engineer

Service Provider Division, TiVo Inc

408-519-9607



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