A number of my queues do not have email addresses. This is fine as
people do not need to create tickets via email in those queues. Queues
without email addresses are mainly used internally by our staff.
If a queue does not have an email address specified sends out mail, it
uses the RT_CorrespondAddressNotSet address, which is fine. I know I can
control what this address is in RT_Siteconfig.pm, and I will change it
to something else.
When setting up the line in /etc/aliases for
RT_CorrespondAddressNotSet@mydomain.edu, I’m curious what I should do.
Is the queue name required? This email address is only for replies to
emails sent from RT, so I don’t want it to point to a queue. I just need
it as a means for people to reply back to existing tickets.
RT_CorrespondAddressNotSet: “|/etc/smrsh/rt-mailgate --queue general
–action correspond --url https://rt0.itcs.uiuc.edu/rt/”
Does this make sense? Any suggestions on how to handle this in
/etc/aliases? Can I just leave the queue name out?