RT Cookie Issue

Hello All

From past two days i m facing one weird problem. I have RT 3.6.3. And
whenever i logs in it allows me to log in but whenever i tried to move
to other page then it redirects me to login page. Then i again have to
type username password and then it takes me to page. And same thing
continues whenver i try to transit to another page. We dnt have done any
upgrade but we have deleted all files in rt3/var/obj. As we have
problem that html changes which we made was not reflected on site. So we
try to clear session and cache and objects so that we can have an
updated session and objects file which gives us our html changes

Any help is highly appreciated.

Thanks & Regards
Varun Vyas
Software Engineer - Automation

Varun,

There are a couple possible causes for this. If you are on Oracle, then
you need to override a setting in RT_SiteConfig.pm. If on MySQL, then
you need to change the way a field in the Session Table is defined.
Which do you have?

Kenn
LBNLOn 6/24/2009 10:49 PM, Varun Vyas wrote:

Hello All

From past two days i m facing one weird problem. I have RT 3.6.3. And
whenever i logs in it allows me to log in but whenever i tried to move
to other page then it redirects me to login page. Then i again have to
type username password and then it takes me to page. And same thing
continues whenver i try to transit to another page. We dnt have done any
upgrade but we have deleted all files in rt3/var/obj. As we have
problem that html changes which we made was not reflected on site. So we
try to clear session and cache and objects so that we can have an
updated session and objects file which gives us our html changes

Any help is highly appreciated.

Try this and let us know how your doing then.
http://wiki.bestpractical.com/view/CleanupSessions

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagelSubject: [rt-users] RT Cookie Issue
From: Varun Vyas varun.vyas@elitecore.com
To: RT User List rt-users@lists.bestpractical.com
Date: 24/06/2009 10:46 PM

Hello All

From past two days i m facing one weird problem. I have RT 3.6.3. And whenever i logs in it allows me to log in but whenever i tried to move to other page then it redirects me to login page. Then i again have to type username password and then it takes me to page. And same thing continues whenver i try to transit to another page. We dnt have done any upgrade but we have deleted all files in rt3/var/obj. As we have problem that html changes which we made was not reflected on site. So we try to clear session and cache and objects so that we can have an updated session and objects file which gives us our html changes

Any help is highly appreciated.

– Thanks s Regards
Varun Vyas
Software Engineer - Automation

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