RT Content-Type default to text/html

RT Users
1

Hello,

Based on setting the content-type to text/html, looks like RT would send it as multi-part message with both text and HTML as attachments.

https://github.com/bestpractical/rt/blob/rt-3.8.7/docs/templates.pod#Special_Headers

I was wondering if there is a way to always have the default email as HTML, and does not go out as multi-part email. Basically the email can be viewed directly in Outlook and other email clients supporting HTML rather than asking users to open attachments explicitly.

Thanks,

2

Based on setting the content-type to text/html, looks like RT would send it as multi-part
message with both text and HTML as attachments.

It sends as multipart/alternative so your MUA chooses which one to
display. RT doesn’t support sending HTML only email.

You should provide more specifics about what your templates look like,
sample RT email, your RT version, more information about how Outlook
mishandles it, etc etc.

-kevin