RT configuration

RT Users
1

To all,

Currently, when someone makes a comment on a ticket, the ticket status

changes to “open”, unless it is already opened. I have a requirement to
modify RT to NOT open a ticket when a comment is made. Has anyone ever
done anything like this before? Some help would be appreciated. Thank
you in advance.

Kenn
LBNL

2

You will have to customize the comment link or Update.html.On 11/9/07, Kenneth Crocker KFCrocker@lbl.gov wrote:

To all,

    Currently, when someone makes a comment on a ticket, the ticket status

changes to “open”, unless it is already opened. I have a requirement to
modify RT to NOT open a ticket when a comment is made. Has anyone ever
done anything like this before? Some help would be appreciated. Thank
you in advance.

Kenn
LBNL

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