Hello,
I have a a few different RT instances and I am running reports
remotely, see exampe code below.
At the moment I have all the passwords in each report script but I would
like to move the DB info and passwords to configuration files and specify
the config files as command line options using Getopt::Long.
I am considering using the perl module Config::Tiny to read
the configuration information. Are there any other suggestions?
e.g. should/can I uses RT’s own configuration handler. If yes,
where is a good place to start? Thiscwould also mean less
extra Per modules needed. I will share the reporing scripts
when I have finished.
e.g this is what I do now:
RT::LoadConfig();
set/change some Config values
if host=host1) {
RT->Config->Set( DatabaseType => ‘mysql’ );
RT->Config->Set( DatabaseHost => ‘host1.ast.cam.ac.uk’ );
RT->Config->Set( DatabaseName => ‘rt3’ );
RT->Config->Set( DatabaseUser => ‘rgm’);
RT->Config->Set( DatabasePassword => ‘NotaPassword’);
RT->Config->Set( LogDir => ‘/home/rgm/soft/rt/host1/log/’ );
}
if (host=host2) { }
RT::Init();
r.
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon
Even if you can make it work, there is no guaranty it will work acros
versions of RT. Do you use RT API for reporting?
Ruslan from phone.14.07.2012 15:22 пользователь “Richard McMahon” rgm@ast.cam.ac.uk написал:
Hello,
I have a a few different RT instances and I am running reports
remotely, see exampe code below.
At the moment I have all the passwords in each report script but I would
like to move the DB info and passwords to configuration files and specify
the config files as command line options using Getopt::Long.
I am considering using the perl module Config::Tiny to read
the configuration information. Are there any other suggestions?
e.g. should/can I uses RT’s own configuration handler. If yes,
where is a good place to start? Thiscwould also mean less
extra Per modules needed. I will share the reporing scripts
when I have finished.
e.g this is what I do now:
RT::LoadConfig();
set/change some Config values
if host=host1) {
RT->Config->Set( DatabaseType => ‘mysql’ );
RT->Config->Set( DatabaseHost => ‘host1.ast.cam.ac.uk’ );
RT->Config->Set( DatabaseName => ‘rt3’ );
RT->Config->Set( DatabaseUser => ‘rgm’);
RT->Config->Set( DatabasePassword => ‘NotaPassword’);
RT->Config->Set( LogDir => ‘/home/rgm/soft/rt/host1/log/’ );
}
if (host=host2) { }
RT::Init();
r.
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
-------------------------------------------------------------------
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon
-------------------------------------------------------------------
Yes, I am using the API for reporting.
Can the API report the version of the local RT API being used and the RT
version that is running on the remote host?
r.On Sat, 14 Jul 2012, Ruslan Zakirov wrote:
Date: Sat, 14 Jul 2012 23:15:47 +0300
From: Ruslan Zakirov ruslan.zakirov@gmail.com
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT config files different instances
Even if you can make it work, there is no guaranty it will work acros
versions of RT. Do you use RT API for reporting?
Ruslan from phone.
14.07.2012 15:22 пользователь “Richard McMahon” rgm@ast.cam.ac.uk написал:
Hello,
I have a a few different RT instances and I am running reports
remotely, see exampe code below.
At the moment I have all the passwords in each report script but
I would like to move the DB info and passwords to configuration
files and specify the config files as command line options using
Getopt::Long.
I am considering using the perl module Config::Tiny to read
the configuration information. Are there any other suggestions?
e.g. should/can I uses RT's own configuration handler. If yes,
where is a good place to start? Thiscwould also mean less
extra Per modules needed. I will share the reporing scripts
when I have finished.
e.g this is what I do now:
RT::LoadConfig();
# set/change some Config values
if host=host1) {
RT->Config->Set( DatabaseType => 'mysql' );
RT->Config->Set( DatabaseHost => 'host1.ast.cam.ac.uk' );
RT->Config->Set( DatabaseName => 'rt3' );
RT->Config->Set( DatabaseUser => 'rgm');
RT->Config->Set( DatabasePassword => 'NotaPassword');
RT->Config->Set( LogDir => '/home/rgm/soft/rt/host1/log/' );
}
if (host=host2) { }
RT::Init();
r.
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office)
44-(0)-1223-337519
University of Cambridge | (switchboard)
1223-337548
Institute of Astronomy | (secretary)
1223-337516
Madingley Rd | FAX
1223-337523
Cambridge, CB3 OHA, UK. | mobile
7885-409019
Office: Hoyle 18 | home
1223-359770
-------------------------------------------------------------------
email: rgm@ast.cam.ac.uk | WWW:
http://www.ast.cam.ac.uk/~rgm
richardgmcmahon@gmail.com | skype:
richardgmcmahon
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon
Yes, I am using the API for reporting.
Can the API report the version of the local RT API being used and the RT
version that is running on the remote host?
No.
Problem here is that you need RT source code to match DB. You can not
use one codebase to talk to different DBs that have different versions.
You don’t talk about REST interface, right?
r.
Date: Sat, 14 Jul 2012 23:15:47 +0300
From: Ruslan Zakirov ruslan.zakirov@gmail.com
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT config files different instances
Even if you can make it work, there is no guaranty it will work acros
versions of RT. Do you use RT API for reporting?
Ruslan from phone.
написал:
Hello,
I have a a few different RT instances and I am running reports
remotely, see exampe code below.
At the moment I have all the passwords in each report script but
I would like to move the DB info and passwords to configuration
files and specify the config files as command line options using
Getopt::Long.
I am considering using the perl module Config::Tiny to read
the configuration information. Are there any other suggestions?
e.g. should/can I uses RT's own configuration handler. If yes,
where is a good place to start? Thiscwould also mean less
extra Per modules needed. I will share the reporing scripts
when I have finished.
e.g this is what I do now:
RT::LoadConfig();
# set/change some Config values
if host=host1) {
RT->Config->Set( DatabaseType => 'mysql' );
RT->Config->Set( DatabaseHost => 'host1.ast.cam.ac.uk' );
RT->Config->Set( DatabaseName => 'rt3' );
RT->Config->Set( DatabaseUser => 'rgm');
RT->Config->Set( DatabasePassword => 'NotaPassword');
RT->Config->Set( LogDir => '/home/rgm/soft/rt/host1/log/' );
}
if (host=host2) { }
RT::Init();
r.
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office)
44-(0)-1223-337519
University of Cambridge | (switchboard)
1223-337548
Institute of Astronomy | (secretary)
1223-337516
Madingley Rd | FAX
1223-337523
Cambridge, CB3 OHA, UK. | mobile
7885-409019
Office: Hoyle 18 | home
1223-359770
-------------------------------------------------------------------
email: rgm@ast.cam.ac.uk | WWW:
http://www.ast.cam.ac.uk/~rgm
richardgmcmahon@gmail.com | skype:
richardgmcmahon
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
Best regards, Ruslan.
OK, my current two RT instances are 3.8(production) and
4.05 (Development). The 3.8 system will move to 4.06 soon.
Use of REST is a possibility but would be mission creep at
the moment.
To avoid problems it would be useful to be able to get the RT version
numbers programmatically for:
(i) local RT API libraries
(ii) remote host [this could use REST] if the local API does not
support it.
r.On Sun, 15 Jul 2012, Ruslan Zakirov wrote:
Date: Sun, 15 Jul 2012 16:51:48 +0300
From: Ruslan Zakirov ruslan.zakirov@gmail.com
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT config files different instances
On Sun, Jul 15, 2012 at 1:14 AM, Richard McMahon rgm@ast.cam.ac.uk wrote:
Yes, I am using the API for reporting.
Can the API report the version of the local RT API being used and the RT
version that is running on the remote host?
No.
Problem here is that you need RT source code to match DB. You can not
use one codebase to talk to different DBs that have different versions.
You don’t talk about REST interface, right?
r.
On Sat, 14 Jul 2012, Ruslan Zakirov wrote:
Date: Sat, 14 Jul 2012 23:15:47 +0300
From: Ruslan Zakirov ruslan.zakirov@gmail.com
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT config files different instances
Even if you can make it work, there is no guaranty it will work acros
versions of RT. Do you use RT API for reporting?
Ruslan from phone.
14.07.2012 15:22 пользователь “Richard McMahon” rgm@ast.cam.ac.uk
написал:
Hello,
I have a a few different RT instances and I am running reports
remotely, see exampe code below.
At the moment I have all the passwords in each report script but
I would like to move the DB info and passwords to configuration
files and specify the config files as command line options using
Getopt::Long.
I am considering using the perl module Config::Tiny to read
the configuration information. Are there any other suggestions?
e.g. should/can I uses RT's own configuration handler. If yes,
where is a good place to start? Thiscwould also mean less
extra Per modules needed. I will share the reporing scripts
when I have finished.
e.g this is what I do now:
RT::LoadConfig();
# set/change some Config values
if host=host1) {
RT->Config->Set( DatabaseType => 'mysql' );
RT->Config->Set( DatabaseHost => 'host1.ast.cam.ac.uk' );
RT->Config->Set( DatabaseName => 'rt3' );
RT->Config->Set( DatabaseUser => 'rgm');
RT->Config->Set( DatabasePassword => 'NotaPassword');
RT->Config->Set( LogDir => '/home/rgm/soft/rt/host1/log/' );
}
if (host=host2) { }
RT::Init();
r.
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office)
44-(0)-1223-337519
University of Cambridge | (switchboard)
1223-337548
Institute of Astronomy | (secretary)
1223-337516
Madingley Rd | FAX
1223-337523
Cambridge, CB3 OHA, UK. | mobile
7885-409019
Office: Hoyle 18 | home
1223-359770
-------------------------------------------------------------------
email: rgm@ast.cam.ac.uk | WWW:
http://www.ast.cam.ac.uk/~rgm
richardgmcmahon@gmail.com | skype:
richardgmcmahon
-------------------------------------------------------------------
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon
Hi,
Sorry for delay. Didn’t know how to describe situation.
-
Don’t use REST for anything except creating and replying to
tickets. REST needs complete rewrite.
-
Anything that does reporting via higher level than perl API will
suffer performance issues at some point.
-
You can write a perl program that talks to one set of RT libraries
at a moment.
-
You can write a program that can work with 3.8 API and 4.0 API.
-
Never use RT libraries that don’t match DB.On Mon, Jul 16, 2012 at 12:57 PM, Richard McMahon rgm@ast.cam.ac.uk wrote:
OK, my current two RT instances are 3.8(production) and
4.05 (Development). The 3.8 system will move to 4.06 soon.
Use of REST is a possibility but would be mission creep at
the moment.
To avoid problems it would be useful to be able to get the RT version
numbers programmatically for:
(i) local RT API libraries
(ii) remote host [this could use REST] if the local API does not
support it.
r.
Best regards, Ruslan.
OK, I will aim to use compatible RT API libraries. I can host more than
one version on the remote client if required.
It would be useful to be able to determine the version of RT running on
the client and server via the API. I can use REST to determine the
version of the RT on the remote version:
e.g. http://…/REST/1.0 returns
RT/3.8.HEAD 401 Credentials required
Is there a way to access/report the RT version library verion from
within Perl. In Python I would use something like:
print 'matplotlib.version: ', matplotlib.version
thanksOn Thu, 19 Jul 2012, Ruslan Zakirov wrote:
Date: Thu, 19 Jul 2012 22:19:51 +0300
From: Ruslan Zakirov ruslan.zakirov@gmail.com
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT config files different instances
Hi,
Sorry for delay. Didn’t know how to describe situation.
-
Don’t use REST for anything except creating and replying to
tickets. REST needs complete rewrite.
-
Anything that does reporting via higher level than perl API will
suffer performance issues at some point.
-
You can write a perl program that talks to one set of RT libraries
at a moment.
-
You can write a program that can work with 3.8 API and 4.0 API.
-
Never use RT libraries that don’t match DB.
On Mon, Jul 16, 2012 at 12:57 PM, Richard McMahon rgm@ast.cam.ac.uk wrote:
OK, my current two RT instances are 3.8(production) and
4.05 (Development). The 3.8 system will move to 4.06 soon.
Use of REST is a possibility but would be mission creep at
the moment.
To avoid problems it would be useful to be able to get the RT version
numbers programmatically for:
(i) local RT API libraries
(ii) remote host [this could use REST] if the local API does not
support it.
r.
Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon
OK, I will aim to use compatible RT API libraries. I can host more
than one version on the remote client if required.
It would be useful to be able to determine the version of RT running
on the client and server via the API. I can use REST to determine
the
version of the RT on the remote version:
e.g. http://…/REST/1.0 returns
RT/3.8.HEAD 401 Credentials required
Is there a way to access/report the RT version library verion from
within Perl. In Python I would use something like:
print 'matplotlib.version: ', matplotlib.version
I’m running a dev version, but this gives you the idea:
$ perl -Ilib -MRT -le ‘print $RT::VERSION’
4.0.6-249-g8dbb7c5
-kevin