Using
./rt --create --status=new --queue=1 --owner=2 --subject=“test”
–priority=1 …
the priority field is blank when the ticket is created.
I found in the database there are these fields
Priority
InitialPriority
FinalPriority
and that when I use the CLI the InitialPriority and Priority fields are
both blank. But when I use the WebUI these fields are populated. So on
a hunch I modified rt, in the section
{{{ Check if we’re creating, if so, create the ticket and be done
I modified the line
Priority => $priority,
to be
InitialPriority => $priority,
and this fixed the problem. Don’t know if I stumbled across a bug or
not, but thought I would let Jesse and others know in case it is.
-Fred
Thanks. this will be fixed in 2.0.10.On Mon, Nov 26, 2001 at 10:00:56AM -0600, Percynski, Fred wrote:
Using
./rt --create --status=new --queue=1 --owner=2 --subject=“test”
–priority=1 …
the priority field is blank when the ticket is created.
I found in the database there are these fields
Priority
InitialPriority
FinalPriority
and that when I use the CLI the InitialPriority and Priority fields are
both blank. But when I use the WebUI these fields are populated. So on
a hunch I modified rt, in the section
{{{ Check if we’re creating, if so, create the ticket and be done
I modified the line
Priority => $priority,
to be
InitialPriority => $priority,
and this fixed the problem. Don’t know if I stumbled across a bug or
not, but thought I would let Jesse and others know in case it is.
-Fred
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