Thanks for the response. I’m not seeing the .rtrc file in my home
directory. I added the username, password and URL via environment variables
and I’m now receiving the following new error message:
Server error: Can’t connect to :443 (certificate
(500)On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <firstname.lastname@example.org> wrote:
There are two ways to authenticate for the RT CLI.
The first is environment variables RTUSER and RTPASSWD
The second is an RT Config file .rtrc in your user’s home directory:
passwd your rt password
I would verify that you can login to RT with your credentials before using
the CLI if you have doubts as to their validity. You can use any user with
the CLI, but you will be limited by their permissions. Generally it is
recommended to make a user specifically for use with the CLI so you can
grant only the permissions that you need.
You can take a look at the wiki here for more information:
On Apr 29, 2016, at 1:20 PM, Dave Florek email@example.com wrote:
I’m trying to use RT CLI to issue several commands however it asks for a
password and none of the ones I initially generated are working. Does the
rt cli program use the root password to work? I get an error (302) found
each time I attempt a login.
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Washington DC - May 23 & 24, 2016