RT CLI and LineBreaks - again

RT Users
1

Hi RT Users,

searched around the list and couldn’t find any solution yet.

The Problem. Creating Tickets via RT Command Line Tool (rt)

Creating a Ticket with: ./rt create -t ticket

opens the editor like:

Required: id, Queue

id: ticket/new
Queue:
Requestor: rt
Subject:
Cc:
AdminCc:
Owner:
Status: new
Priority:
InitialPriority:
FinalPriority:
TimeEstimated: 0
Starts: 2007-02-07 10:25:18
Due: 2007-02-07 10:25:18
Text:

Now i try to set the following:

Please resubmit with errors corrected.

Syntax error.

id: ticket/new
Queue: IBTest
Requestor: rt
Cc:
AdminCc:
Owner:
Status: new
Priority:
InitialPriority:
FinalPriority:
TimeEstimated:
Starts: 2007-02-07 10:25:18
Due: 2007-02-07 10:25:18
Text: Hier soll der Text stehen

Das ist zeiele 2
and this line 3

So it looks like the Text: Part is not allowing multi line Text.

Any ideas or hints???

Thanks

Torsten

MFG

Torsten Brumm

http://www.torsten-brumm.de

2

Does this help?

http://lists.bestpractical.com/pipermail/rt-devel/2006-September/008882.html

It’s a one-line change.

It was posted on the dev list and not the users list, so you might not
have found it in your search.

Jim

Torsten Brumm wrote:

Hi RT Users,

searched around the list and couldn’t find any solution yet.

The Problem. Creating Tickets via RT Command Line Tool (rt)

Creating a Ticket with: ./rt create -t ticket

opens the editor like:

Required: id, Queue

id: ticket/new
Queue:
Requestor: rt
Subject:
Cc:
AdminCc:
Owner:
Status: new
Priority:
InitialPriority:
FinalPriority:
TimeEstimated: 0
Starts: 2007-02-07 10:25:18
Due: 2007-02-07 10:25:18
Text:

Now i try to set the following:

Please resubmit with errors corrected.

–

Syntax error.

id: ticket/new
Queue: IBTest
Requestor: rt
Subject: Das ist der Betreff
Cc:
AdminCc:
Owner:
Status: new
Priority:
InitialPriority:
FinalPriority:
TimeEstimated:
Starts: 2007-02-07 10:25:18
Due: 2007-02-07 10:25:18
Text: Hier soll der Text stehen

Das ist zeiele 2
and this line 3

So it looks like the Text: Part is not allowing multi line Text.

Any ideas or hints???

Thanks

Torsten

–
MFG

Torsten Brumm

http://www.torsten-brumm.de

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Jim Brandt
Administrative Computing Services
University at Buffalo