RT canned responses

RT Users
1

Hello,

I wish to have canned responses that I can use to reply/comment on a
Ticket. Is there any way that can be done?

2

Hello,

It can be done with articles.
https://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html

Murillo Azambuja GonçalvesOn 07/08/2015 09:05 AM, Ashish Patil wrote:

Hello,

I wish to have canned responses that I can use to reply/comment on a
Ticket. Is there any way that can be done?