Rt can not display user names

RT Users
1

We have a working installation of rt 3.0.6 Today it was noticed that rt
wasn’t displaying user names most of time. I’ll try to describe the issue.

The usernames won’t display under Configuration->users. Only the owner
displays in a ticket, the requestor cc and admin cc fields are blank. When
you click on People you will see the requestor cc and admin cc listed next
to a check mark but the owner dropdown is now blank and only - and nobody is
in the dropdown.

I’m just wondering if anyone else has run across this issue. It seemed to me
to be a parsing error somewhere in the user table but after looking through
the records nothing jumped out at me.

Kevin Ruse
Kvaerner Philadelphia Shipyard

2

Ruse, Kevin KPSI wrote:

We have a working installation of rt 3.0.6 Today it was noticed that rt
wasn’t displaying user names most of time. I’ll try to describe the issue.

The usernames won’t display under Configuration->users. Only the owner
displays in a ticket, the requestor cc and admin cc fields are blank.
When you click on People you will see the requestor cc and admin cc
listed next to a check mark but the owner dropdown is now blank and only

  • and nobody is in the dropdown.
    Don’t know about Requestor, Cc and AdminCc.
    Dropdown menu is dinamic. It uses current rights configuration and only
    select users with apropriate rights. I think you don’t have users who
    could one this ticket. Please recheck rights scheme.
    Best regards. Ruslan.