RT buglet: users in groups also need privs?

RT Users
1

Having added all of our internal users to a defined group, I’m finding
that none of these users can access the queue which that group has been
given full access to.

Setting the ‘privileged’ flag on each user fixes the problem, however
shouldn’t users in a given group inherit that flag from the group
properties ?

                         Bruce Campbell                            RIPE
                                                                    NCC
                                                             Operations
2

If you take a look in the web ui, there’s more description about the
“privileged” flag. Think of it as the difference between staff-members
and random users who send mail to the ticketing system. Users should
have the ‘prvileged’ flag set to be granted anything other than
requestor/everyone role rights.

-jOn Thu, Dec 27, 2001 at 05:18:23PM +0100, Bruce Campbell wrote:

Having added all of our internal users to a defined group, I’m finding
that none of these users can access the queue which that group has been
given full access to.

Setting the ‘privileged’ flag on each user fixes the problem, however
shouldn’t users in a given group inherit that flag from the group
properties ?

–
Bruce Campbell RIPE
NCC
Operations

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3

If you take a look in the web ui, there’s more description about the
“privileged” flag. Think of it as the difference between staff-members
and random users who send mail to the ticketing system. Users should
have the ‘prvileged’ flag set to be granted anything other than
requestor/everyone role rights.

Yes, but… I’ve created these users (for chop’n’slice /etc/passwd etc)
and added them all to a particular group. That group has been given
privileges on a particular queue. Ergo, the users in that group have
privileges on the queue… as long as each user has the privileged flag
set. The latter isn’t what I was expecting.

The comment in RT/CurrentUser.pm states this explicitly (Returns true if
the current user can be granted rights and be a member of groups), but the
WebUI/Other docs doesn’t quite state this.

So, not a bug, a documentation issue :wink:

                         Bruce Campbell                            RIPE
                                                                    NCC
                                                             Operations