If you take a look in the web ui, there’s more description about the
"privileged" flag. Think of it as the difference between staff-members
and random users who send mail to the ticketing system. Users should
have the ‘prvileged’ flag set to be granted anything other than
requestor/everyone role rights.
Yes, but… I’ve created these users (for chop’n’slice /etc/passwd etc)
and added them all to a particular group. That group has been given
privileges on a particular queue. Ergo, the users in that group have
privileges on the queue… as long as each user has the privileged flag
set. The latter isn’t what I was expecting.
The comment in RT/CurrentUser.pm states this explicitly (Returns true if
the current user can be granted rights and be a member of groups), but the
WebUI/Other docs doesn’t quite state this.
So, not a bug, a documentation issue
Bruce Campbell RIPE