Hello,
I have searched through the list archives, and read a ton of posts
regarding bounces but have not been able narrow down what issue I am having
specifically. I have not modified any scrips from default. Have one queue
that is in use "Incident Reports’, with the addresses
incident@rt.mydomain.com and incident-comments@rt.mydomain.com configured
in /etc/aliases, any response to the autogenerated emails or new emails to
sent to incident@rt.mydomains.com are showing bounces.
I will include as much information as I have seen asked for in other posts.
/etc/aliases
See man 5 aliases for format
incident: “|/opt/rt4/bin/rt-mailgate --queue ‘Incident Reports’
–no-verify-ssl --action correspond --url https://rt.mydomain.com”
incident-comments: “|/opt/rt4/bin/rt-mailgate --queue ‘Incident
Reports’ --no-verify-ssl --action comment --url https://rt.mydomain.com”
Bounce message:
From MAILER-DAEMON Thu Jan 19 22:11:35 2017
Return-Path: <>
X-Original-To: jayson
Delivered-To: jayson@rt.mydomain.com
Received: by rt.mydomain.com (Postfix, from userid 33)
id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST)
Content-Type: multipart/mixed; boundary=“----------=_1484885495-18000-19”
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.508 (Entity 5.508)
Precedence: bulkSubject: RT Bounce:
From: incident@rt.mydomain.com
Date: Thu, 19 Jan 2017 22:11:35 -0600
Message-Id: 20170120041135.AEF0A140AB8@rt.mydomain.com
This is a multi-part message in MIME format…
------------=_1484885495-18000-19
Content-Type: text/plain; charset=“UTF-8”
Content-Disposition: inline
Content-Transfer-Encoding: binary
RT thinks this message may be a bounce
------------=_1484885495-18000-19–
mail log from rt server
Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from
mail-yw0-f180.google.com[209.85.161.180]
Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client=
mail-yw0-f180.google.com[209.85.161.180]
Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD:
message-id=<CAM32JiToL_cmdW72=D-_PPu_zfHR7UbcNCvF8NEt=bKkYm8
WqQ@mail.gmail.com>
Jan 19 22:21:26 rt postfix/qmgr[13852]: 05F14140AAD: from=<
jayson@private.com>, size=2522, nrcpt=1 (queue active)
Jan 19 22:21:26 rt postfix/smtpd[18877]: disconnect from
mail-yw0-f180.google.com[209.85.161.180]
Jan 19 22:21:26 rt postfix/local[18882]: 05F14140AAD: to=<
incident@rt.mydomain.com>, relay=local, delay=0.93,
delays=0.56/0.02/0/0.35, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue ‘Incident Reports’ --no-verify-ssl
–action correspond --url https://rt.mydomain.com
RT Mail gate test from commandline:
root@rt:/opt/rt4/etc# cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug
–queue ‘Incident Reports’ --url http://rt.mydomain.com
/opt/rt4/bin/rt-mailgate: temp file is ‘/tmp/CWFzDoGg58/O86pl2Sf7i’
/opt/rt4/bin/rt-mailgate: connecting to http://rt.mydomain.com/REST/1.
0/NoAuth/mail-gateway
not ok - Message is a bounce
RT_SiteConfig.pm:
use utf8;
Plugin(‘RT::IR’);
Plugin(‘RT::Extension::ResetPassword’);
Set( $rtname, ‘mydomain.com’);
Set( $Organization, ‘rt.mydomain.com http://rt.mydsomain.com’);
Set( $Timezone, ‘US/Central’);
Set( $WebDomain, ‘rt.mydomain.com http://rt.reyesautomotive.com’);
Set( $WebPort, 443);
Set( $WebPath, ‘’);
Set($CorrespondAddress, ‘incident@rt.mydomain.com
incident@rt.reyesautomotive.com’);
Set($CommentAddress, ‘incident-comments@rt.mydomain.com
incident-comments@rt.reyesautomotive.com’);
Set($LogToFile, ‘debug’);
Set($LogToFileNamed, “rt.log”); #log to rt.log
Set($LogDir, ‘/opt/rt4/var/log’);
#Set($RTAddressRegexp,qr{^(?:incident(?:-comment|-comments|
)@rt.mydomain.com)$}i);
Set($OwnerEmail, ‘jayson’);
Set($LoopsToRTOwner, 1);
You must install Plugins on your own, this is only an example
of the correct syntax to use when activating them:
Plugin( “RT::Authen::ExternalAuth” );
rt.log
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:568)
[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:568)
[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail
(CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxAqC_EB9LBQDLzgts+Hw@mail.gmail.com
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:506)
[18000] [Fri Jan 20 04:29:36 2017] [crit]: RT Bounce: Test: RT thinks this
message may be a bounce (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:698)