RT-Bounce

RT Users
1

We had a bounced email show up in our RT queue this morning, and it caused
an unending loop. I don’t see any mention of problems in the documentation,
but I was wondering if it is common? Is there a way to prevent it?

Thanks!

Sincerely,
Joe Johnson
Fox Valley Internet
jajohnson@fvi.net

2

It’s not command RT should detect such things and cope. Can you get us
an exact copy of the message with all headers intact?On Thu, May 27, 2004 at 10:56:06AM -0500, Joe Johnson wrote:

We had a bounced email show up in our RT queue this morning, and it caused
an unending loop. I don’t see any mention of problems in the documentation,
but I was wondering if it is common? Is there a way to prevent it?

Thanks!

Sincerely,
Joe Johnson
Fox Valley Internet
jajohnson@fvi.net

The rt-users Archives

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http://bestpractical.com/services/training.html

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3

I removed the config to stop it for happening again, but I’ll try to see if
I can get it to repeat. It may be a while.

JoeFrom: “Jesse Vincent” jesse@bestpractical.com
To: “Joe Johnson” jajohnson@fvi.net
Cc: rt-users@lists.bestpractical.com
Sent: Thursday, May 27, 2004 11:24 AM
Subject: Re: [rt-users] RT-Bounce

It’s not command RT should detect such things and cope. Can you get us
an exact copy of the message with all headers intact?

We had a bounced email show up in our RT queue this morning, and it
caused
an unending loop. I don’t see any mention of problems in the
documentation,
but I was wondering if it is common? Is there a way to prevent it?

Thanks!

Sincerely,
Joe Johnson
Fox Valley Internet
jajohnson@fvi.net

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

–

4

Hi,
we had a similar problem with a AdminCC bouncing and the return
message did not get filtered correctly – creating another ticket with
the AdminCC added by way of Queue-AdminCC. Nice, 800 tickets in 20 minutes.

We believe (running 3.0.10) there is no check in RT::Ticket->Create

that will filter out this. Although there is a module
RT::EmailParser->CheckForSuspiciousSender() that will actually do just
what we needed here.

We decided to add the following test in RT::Ticket->Create(). It's

not quite nice enough as really there should be a check not only for
certain requestors that often bounce, but also Mail::RFC822::Address
checked; I just check for length. I would much rather see this kind of
check configurable through the RT_SiteConfig.pm though.

# quick fix, just before calling RT::User->new() in

RT::Ticket->Create().
if ( $args{Requestor} =~ /(mailer-daemon|postmaster)/i ||
length($args{Requestor})<4 ) {
return (0, 0, “’$1’ is not a valid requestor” );
}

BTW: The Mail::RFC822::Address check, we decided to put into
User->Create so that we can rely on the email address to be at least
once checked when creating a new User (automatically or manually).

Hope this helps you too.

Ralf.

Joe Johnson wrote: