RT Book : does it worth?

Hi guys
is the book published by O’Reilly still actual or too much time has
passed since 2005 and the info written there are no more updated?

I’ve seen in changelog from 3.6 to 3.8 a big step head and reading about
the idea of release 4.0 during 2009 make me even more in doubt about
buying it…

Have you read it? Did you find it useful, or the way RT is intended to
be documented nowadays is via wiki and this ML ?

Thank you for your answers and opinions.

cheers

Andrea Perotti
Cutaway S.r.l.
c/o Seat PagineGialle
email : aperotti@cutaway.it
www : http://www.cutaway.it

smime.p7s (3.4 KB)

Hi Andrea,

i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way.

Torsten

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-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Andrea Perotti
Gesendet: Donnerstag, 5. Februar 2009 10:11
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT Book : does it worth?

Hi guys
is the book published by O’Reilly still actual or too much time has passed since 2005 and the info written there are no more updated?

I’ve seen in changelog from 3.6 to 3.8 a big step head and reading about the idea of release 4.0 during 2009 make me even more in doubt about buying it…

Have you read it? Did you find it useful, or the way RT is intended to be documented nowadays is via wiki and this ML ?

Thank you for your answers and opinions.

cheers

Andrea Perotti
Cutaway S.r.l.
c/o Seat PagineGialle
email : aperotti@cutaway.it
www : http://www.cutaway.it

Ham MI-ID, Torsten Brumm schrieb:

Hi Andrea,

i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way.

Torsten

That said, maybe “somebody” finds the time to do a follow-up that
O’Reilly can sell in the form of their PDF-only “short-cuts” for 10 USD.

But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book…

Rainer

That said, maybe “somebody” finds the time to do a follow-up that
O’Reilly can sell in the form of their PDF-only “short-cuts” for 10 USD.

But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book…

That may be true, but has nothing to do with why I haven’t been
pressuring O’Reilly to do a new RT book. I’d love to see it happen -
It’s just not very high on the priority list…and I’d rather see a new
book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4)

Jesse Vincent schrieb:

That said, maybe “somebody” finds the time to do a follow-up that
O’Reilly can sell in the form of their PDF-only “short-cuts” for 10 USD.

But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book…

That may be true,

Well, it wasn’t meant to sound negative. Just realistic :wink:

but has nothing to do with why I haven’t been
pressuring O’Reilly to do a new RT book.

Hm. I thought you wrote the book :wink:
(With some others)

I’d love to see it happen -
It’s just not very high on the priority list…and I’d rather see a new
book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4)

Ah, interesting read.
I wish you good progress :wink:
But realistically, somebody would need to start writing that book now.
Like all those “Missing manual” books that are released shortly after
the software hits the street.

Can you make an announcement, once you have a version that can be built
and run to get an idea of what it looks like?

I always want to make a VM-image of RT3.8 on FreeBSD with Postgres, but
I never get around doing that, either…

Best Regards,
Rainer

Well, it wasn’t meant to sound negative. Just realistic :wink:

No worries. I just want to be clear that we’re not intentionally holding
back on docs to sell training :slight_smile:

I’d love to see it happen -
It’s just not very high on the priority list…and I’d rather see a new
book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4)

Can you make an announcement, once you have a version that can be built
and run to get an idea of what it looks like?

The first alphas will really be “look! It compiles! don’t use it.”

We’ve started by gutting the internals and leaving the featureset alone.
After 5+ years, it’s something RT really needs. As we get toward beta,
it will be more worth playing with.

-j

Hello Andrea!

We bought the book, it is not the ultimative guide
to set up a working ticket infrastructure.
But it gives you some ideas how RT works, some
nice examples. And it costs 30 bucks, and if it saves
you 1 hour it is a good buy.

The difference between 3.6 and 3.8 are marginal
It is more or less only on the WebInterface (and you can
still configure 3.8 to look like 3.6).

But I think a really good book which gives you
an idea about how to set up ticket infrastructures
in complex and/or large environments would
be helpful

It should not only handle the technical part but also how
to organize your queues. For this kind of information I
think I would spend more than 30 bucks.

regards

svenOn Do, 2009-02-05 at 17:43 +0100, Rainer Duffner wrote:

Ham MI-ID, Torsten Brumm schrieb:

Hi Andrea,

i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way.

Torsten

That said, maybe “somebody” finds the time to do a follow-up that
O’Reilly can sell in the form of their PDF-only “short-cuts” for 10 USD.

But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book…

Rainer


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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

In preparation for updating our RT installation to 3.8.x, I’ve re-done
my quick SPAM handling modification. I can (and will) distribute the
necessary files, but it would be really nice if I could package it up a
little more nicely. One of the things I need to do is replace two
queries: “Search - My Tickets” and “Search - Unowned Tickets”. I’ve
created and initaldata.SPAM file which can trivially be used to insert
the new queries, but there doesn’t seem to be a way to convince
rt-setup-database to drop the existing queries first.

So, what’s the best way to handle this. Is there a recommended way to
add random SQL to an initialdata file? Should I just draw up a not to
tell the owner to delete those rows? Inquiring minds want to know!

FWIW, there is a wiki page at:
http://wiki.bestpractical.com/view/QuickSpamHandler

Jesse Vincent ha scritto:

It’s just not very high on the priority list…and I’d rather see a new
book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4)

Yes definitely I’d love to see a "RT 4.0 - the definitive guide"
published. Could be fun too being a proofreader for that manual :slight_smile:

@all
Thank you for you answers, it’s glad to receive so many feedback from
the RT community

cheers

Andrea Perotti
Cutaway S.r.l.
www.cutaway.it
c/o Seat PagineGialle

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