RT body textarea does not wrap when ticket created by email

RT Users
1

RT body textarea does not wrap when ticket created by email
I have wrap=HARD in RT_Siteconfig, but when tickets are created via email or
through firefox from within application, ticket’s body does not wrap and
scrolls all in one line.
Is there a way to fix this?

2

Try the following, and let me know if it works:

Preferences "Settings" ->Ticket Display -> Use Monospace Font ->

“No” (“No” will allow text to wrap properly in your browser).

-BehzadOn Feb 12, 2010, at 4:43 PM, john wrote:

RT body textarea does not wrap when ticket created by email
I have wrap=HARD in RT_Siteconfig, but when tickets are created via
email or through firefox from within application, ticket’s body does
not wrap and scrolls all in one line.
Is there a way to fix this?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

thank you but it didn’t help

I have this
display wrapped and formatted plain text attachments Yes No Use default (No)
Use css rules to display text monospaced and with formatting preserved, but
wrap as needed. This does not work well with IE6 and you should use the
previous option

sending email with one long line and rt doesn’t break it, doesn’t wrap itOn Fri, Feb 12, 2010 at 8:08 PM, Behzad Mahini mahini@apple.com wrote:

Try the following, and let me know if it works:

   Preferences "Settings" ->Ticket Display -> Use Monospace Font ->

“No” (“No” will allow text to wrap properly in your browser).

-Behzad

On Feb 12, 2010, at 4:43 PM, john wrote:

RT body textarea does not wrap when ticket created by email

I have wrap=HARD in RT_Siteconfig, but when tickets are created via email
or through firefox from within application, ticket’s body does not wrap and
scrolls all in one line.
Is there a way to fix this?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com