RT autoreply and spam

Dear All,
How do I stop RT from sending an autoreply message to spam?, can I do
something like “if incoming address doesn’t match discard it and
do nothing”

Many thanks,
Steve.

Stephen Ison
Unix Support
University of Cambridge Computing Service
si202@cam.ac.uk

a message of 17 lines which said:

How do I stop RT from sending an autoreply message to spam?, can I
do something like “if incoming address doesn’t match
discard it and do nothing”

I’m not sure you can do it inside RT. Why not going through procmail
instead?

Aliases file:

help: “|/usr/bin/procmail /etc/procmailrcs/request-tracker”

/etc/procmailrcs/request-tracker:

http://download.bestpractical.com/pub/rt/contrib/3.0/rt_procmail.html

:0

Bogofilter

  • !^X-Bogosity: *YES

SpamAssassin

  • !^X-Spam-Flag: *YES
    ! rt-mailgate

:0
/dev/null

You can prevent RT from auto replying by changing the “Precedence” of the
e-mail to “Bulk”. We do this using procmail and formail to avoid replying
to e-mails from addresses we know we don’t want to reply to. Here’s an
example:

:0fhw: .msgid.lock

  • ^From:.amazon.com.
    | formail -i “Precedence: Bulk”

You could use some kind of spam detector and change the precedence to bulk
that way.