RT-Authen-ExternalAuth plugin causes 'Can't locate Apache.pm in @INC' issue

RT Users
1

We have a RT 4.0.4 installation running on Apache.
We have some front end PHP code that calls Perl scripts which use Perl RT APIs for RT interactions.

Recently we installed the RT-Authen-ExternalAuth plugin (version 0.09) to RT.
This creates the the following error when ever the php tries to invoke the perl scripts.
But if I remove the plugin from the RT_SiteConfig.pm file everything works fine again.

Has anyone see this issue?

Can’t locate Apache.pm in @INC (@INC contains: /opt/rt4/local/lib /opt/rt4/local/plugins/RT-Site-Facebook-TicketPageMenu/lib /opt/rt4/local/plugins/RT-Site-Facebook-SetQueue/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/local/plugins/RT-Extension-ArticleTemplates/lib /opt/rt4/lib /opt/rt4/share/html/fb/perl /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/5.8.8/CGI/Cookie.pm line 38, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, line 558.

Thanks a bunch.

2

Are you only getting the errors when executing the custom PHP/Perl code? Or
does this also affect RT’s user interface/functionality?

– Bart

Op 2 februari 2012 02:33 schreef Srikumar Nair srikumarp@fb.com het
volgende:

3

Thanks Bart.

User interface is not affected. Only Php/Perl code execution.On Feb 1, 2012, at 11:32 PM, “Bart” <bart@pleh.infomailto:bart@pleh.info> wrote:

Are you only getting the errors when executing the custom PHP/Perl code? Or does this also affect RT’s user interface/functionality?

– Bart

Op 2 februari 2012 02:33 schreef Srikumar Nair <srikumarp@fb.commailto:srikumarp@fb.com> het volgende:

We have a RT 4.0.4 installation running on Apache.
We have some front end PHP code that calls Perl scripts which use Perl RT APIs for RT interactions.

Recently we installed the RT-Authen-ExternalAuth plugin (version 0.09) to RT.
This creates the the following error when ever the php tries to invoke the perl scripts.
But if I remove the plugin from the RT_SiteConfig.pm file everything works fine again.

Has anyone see this issue?

Can’t locate Apache.pm in @INC (@INC contains: /opt/rt4/local/lib /opt/rt4/local/plugins/RT-Site-Facebook-TicketPageMenu/lib /opt/rt4/local/plugins/RT-Site-Facebook-SetQueue/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/local/plugins/RT-Extension-ArticleTemplates/lib /opt/rt4/lib /opt/rt4/share/html/fb/perl /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/5.8.8/CGI/Cookie.pm line 38, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, line 558.
Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, line 558.
BEGIN failed–compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, line 558.

Thanks a bunch.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012