Hello. We have configured external storage to disk in
RT_Siteconfig.pm like this
Type => ‘Disk’,
Path => ‘/opt/rt5/var/attachments’,
From my understanding,
- rt will store attachments in db
rt-externalize-attachmentsscript is run, it will move attachments which exceeds configured size limit will be move to external storage .
but I didn’t run
rt-externalize-attachments once. So the part I don’t understand is how these attachments are stored in local disk
Is my understanding wrong. Is rt will automatically attachments in disk even without running
I created a new ticket and uploaded a pdf file. But it’s stored in DB.
My rt version is 5.0.0
I’m not rt developer but junior sysadmin. I must admit I don’t have detail knowledge of RT’s internal architecture. Any reference is highly appreciated also.