RT-at-a-Glance Saved Searches not showing RT System searches

RT Users
1

I would like to know how to make RT System Searches show when the Saved Searches is added to RT-at-a-Glance.

This is a great feature for My Closed Tickets type reports that are really not needed on the page as its own.

At this time it seems like only SuperUser gets these.

Is there a setting that would allow this?

Thanks in advance

Joe

2

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

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Today’s Topics:

  1. Lost Root Password (Dennis Comeaux)
  2. Re: Migration Prep (Paul O’Rorke)
  3. Re: nginx / varnish / apache with RT? (Asif Iqbal)
  4. Searching for a string (Bryon Baker)
  5. Re: custom fields on dashboard for new tickets? (window camera)
  6. RT-at-a-Glance Saved Searches not showing RT System searches
    (Joe Kirby)
  7. Re: Migration Prep (Paul O’Rorke)
  8. Re: error when replace bpslogo.png file (Chrilly Cheng)
  9. Re: Migration Prep (Paul O’Rorke)
  10. Re: Searching for a string (Nathan Cutler)

Message: 1
Date: Thu, 8 Aug 2013 11:43:47 -0500
From: Dennis Comeaux dennis.comeaux@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Lost Root Password
Message-ID:
CAP52nhM2w_OSWZWyPr9zyi1Dqf7z811pE2tcHNZwM6kztG1y3g@mail.gmail.com
Content-Type: text/plain; charset=“utf-8”

Another one of these threads.

  • Root password for Linux known
  • RT 3.8.4
  • http://requesttracker.wikia.com/wiki/RecoverRootPassword didn’t work
  • we have httpd restrictions on the website taht require login that
    authenticates against an ldap server
  • other users can login… but we can’t get in as root… and root doesn’t
    seem to have an account on the ldap server

Anyone have ideas? It looks like RT takes the userid and auth from ldap as
well.

Can I just make a different account admin level? I need to just move some
users around from one queue to another. I know its the ldap auth.

–
“il n’y a pas de libert? s’il y a d?pendance”
–Theobalt
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Message: 2
Date: Thu, 08 Aug 2013 10:41:52 -0700
From: Paul O’Rorke paul@tracker-software.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migration Prep
Message-ID: 5203D860.5000504@tracker-software.com
Content-Type: text/plain; charset=“utf-8”; Format=“flowed”

Just a heads up that running the make upgrade-database on an upgrade
from 3.8.4 to 4.0.17 worked flawlessly once I successfully restored the
DB from mysqldump.

Thanks for the help and more importantly thanks for fixing that script.

:slight_smile:

Paul O?Rorke
Tracker Software Products
paul@tracker-software.com mailto:paul.ororke@tracker-software.com

 Please show a log of your make upgrade-database step
  • 3.9.8
  • 4.0.1
    That’s definitely skipping steps.

It should read:

  • 3.9.8
  • 4.0.0rc2
  • 4.0.0rc4
  • 4.0.0rc7
  • 4.0.1
    Paul and Asif, you’ve helped uncover a regression in RT’s upgrade logic
    beginning in 4.0.14. It only affects folks who are upgrading from an RT
    3.8.x (or older) install to 4.0.14 or higher. If you’re upgrading from
    4.0.0 or higher, you’re unaffected.

4.0.17 will be out shortly to correct this regression. Thanks for your
time spent debugging on the list.

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Message: 3
Date: Thu, 8 Aug 2013 15:28:54 -0400
From: Asif Iqbal vadud3@gmail.com
To: “ktm@rice.edu” ktm@rice.edu
Cc: rt-users Users rt-users@lists.bestpractical.com, Chris Herrmann
chrisherrmann7@gmail.com
Subject: Re: [rt-users] nginx / varnish / apache with RT?
Message-ID:
CAOHBbgX4d_bGbicfkDhgLLSeCfEHf3sz9EihoPt0nnwb90XQmw@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

care to share your nginx/fascgi config ? I am seeing one in the
Web deployment - RT 5.0.5 Documentation - Best Practical
as a start.

I used that from doc with an exception of adding some ssl options and
adding fastcgi_param HTTPS on;

It works pretty well. And then I found Ruslan has a cool nginx extension in
github. I tried that and it works too
except I do not see an option to run in ssl mode.

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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Message: 4
Date: Thu, 8 Aug 2013 21:12:39 +0000
From: Bryon Baker bbaker@copesan.com
To: “RT Users (rt-users@lists.bestpractical.com)”
rt-users@lists.bestpractical.com
Subject: [rt-users] Searching for a string
Message-ID:
276f28db77824f58b15b4d6d6d6136fc@BLUPR05MB103.namprd05.prod.outlook.com

Content-Type: text/plain; charset=“us-ascii”

I am searching the content of an email for a string using.

m/'Building: Walgreen Drug Store #\d+/ Does not find text.

But

index($t_subject, ‘Building: Walgreen Drug Store #’); Does find text.

I capture the content from the RT log file and found that there is double quotes in the texted.

Is this why it won’t work?
Is this the expected results?

If this is the expected result how would I search the text using index for the CRLF character?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

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Message: 5
Date: Thu, 08 Aug 2013 21:41:52 +0000 (GMT)
From: window camera frontcam@me.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] custom fields on dashboard for new tickets?
Message-ID: cceab4ca-e539-471b-ba00-b1b96dece6be@me.com
Content-Type: text/plain; charset=“utf-8”; Format=“flowed”

Thanks all. Worked like a charm!

-Rick

Hi All
?
Could someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We’d like to create bullets and fields (that are mandatory to choose at least one), for say , etc., to have the user click on when they create a ticket, and that info would be sent to the owner of the ticket so they could work on it.

Thank you for any help you can provide in doing this!

-Rick
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Message: 6
Date: Thu, 8 Aug 2013 18:48:43 -0400
From: Joe Kirby kirby@umbc.edu
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT-at-a-Glance Saved Searches not showing RT
System searches
Message-ID: C0A5A57A-A24D-4CDD-B444-951A571A8416@umbc.edu
Content-Type: text/plain; charset=us-ascii

I would like to know how to make RT System Searches show when the Saved Searches is added to RT-at-a-Glance.

This is a great feature for My Closed Tickets type reports that are really not needed on the page as its own.

At this time it seems like only SuperUser gets these.

Is there a setting that would allow this?

Thanks in advance

Joe

Usually when I do not hear back on a topic it means that it is either not clear what I am asking for or it is a stupid question.

I have looked back through the wiki again with no luck on how to have RT System Searches available to the delivered Saved Search.

The reports saved as RT System Searches are available to be placed on the RT-at-a-Glance but do not show up in the Saved Search option.

I am trying to avoid having to generate many copies of a system wide report so it shows up in folks Saved Search collection.

At the risk of being an annoyance I am reporting

Thanks in advance

Joe

3

Joe - it helps if you trim the rest of the digest when replying.On Tue, Aug 13, 2013 at 12:43:08PM -0400, Joe Kirby wrote:

I would like to know how to make RT System Searches show when the Saved Searches is added to
RT-at-a-Glance.

This is a great feature for My Closed Tickets type reports that are really not needed on the
page as its own.

At this time it seems like only SuperUser gets these.

Is there a setting that would allow this?

Thanks in advance

Usually when I do not hear back on a topic it means that it is either not clear what I am
asking for or it is a stupid question.
I have looked back through the wiki again with no luck on how to have RT System Searches
available to the delivered Saved Search.
The reports saved as RT System Searches are available to be placed on the RT-at-a-Glance but
do not show up in the Saved Search option.
I am trying to avoid having to generate many copies of a system wide report so it shows up in
folks Saved Search collection.
At the risk of being an annoyance I am reporting
Thanks in advance

RT System Searches don’t automatically show up for all users unless
their name is in a specific format (compare with the system default
searches we ship). I consider this an oversight, and it’ll probably
be fixed in a future release. At this time, your best solution is
finding the widest group you can and assigning the search to that
group.

-kevin