RT at a Glance missing with RT 4.4.6+dfsg-1.1+deb12u1 (Debian)

RT Users
1

I have installed RT 4.4.6+dfsg-1.1+deb12u1 (Debian) from the Debian 12 repo and migrated the database from a RT 3.8.15 install running under CentOS 7. I am able to login, but I am not getting the “RT at a glance” screen. I am getting this screen: https://www.deepsoft.com/wp-content/uploads/2024/07/RT4Screen.png instead. I know the database is ok, since I can login and find tickets by number. I am using Apache and this is my virtual host config looks like this:

<VirtualHost *:80>
ServerName rt4.deepsoft.com
ServerAlias rt2.deepsoft.com
DocumentRoot /usr/share/request-tracker4/html

Require all granted AllowOverride All Options ExecCGI FollowSymLinks

#RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server


use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-s$

#RewriteEngine on
#RewriteCond %{SERVER_NAME} =rt.deepsoft.com [OR]
#RewriteCond %{SERVER_NAME} =rt2.deepsoft.com
#RewriteRule ^ https://rt.deepsoft.com%{REQUEST_URI} [L,NE,R=permanent]

2

Hey,

You’re seeing the SelfService page for unprivileged users. Is your user privileged?

3

I found the problem: I had not fully upgraded the database.