RT at a glance for groups

RT Users
1

Is it possible? For example, we have our users divided into groups of
like… helpdesk… corporate support… field techs… I’d like to make a
custom search to display the helpdesk tickets via RT at a glance for the
members of the helpdesk group, but I see how to do it via individual users,
or global… but not via group. Is this functionality available?

2

Chris,

Certainly is. First of all, make sure there is a group with the UserIDs in
it. Then make sure that all the Query rights are applied to that group. Then
all you have to do is save the query as a group save for that group. You
will need to be a member of that group in order to do that. All Queries can
be saved into group collections. Then, they are available to anyone in that
group when the update their Home Page.

Kenn
LBNLOn Thu, Jun 10, 2010 at 5:20 AM, Chris Hall hiro24@gmail.com wrote:

Is it possible? For example, we have our users divided into groups of
like… helpdesk… corporate support… field techs… I’d like to make a
custom search to display the helpdesk tickets via RT at a glance for the
members of the helpdesk group, but I see how to do it via individual users,
or global… but not via group. Is this functionality available?

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