After upgrade from 4.0.11 to 4.0.12 I get these errors in the rt.log when
access RT at a Glance from the Modify users page and from the Tools >
Configuration > Global > RT at a Glance menus.
This is only occurring under root as all users do not have access to the
tools or user menus
Error on screen when trying to access RT at a Glance from the webui
“An internal RT error has occurred. Your administrator can find more details
in RT’s log files.”
I have the mod_perl set, not a change for us since we were using it before
the upgrade.
below is errors from rt4/var/log. System_Configuration.html
http://requesttracker.8502.n7.nabble.com/file/n53829/System_Configuration.html
[Mon May 13 17:41:52 2013] [error]: Can’t call method “Content” on an
undefined value at /opt/rt4/share/html/Admin/Users/MyRT.html line 96.
Stack:
[/opt/rt4/share/html/Admin/Users/MyRT.html:96]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)
and this error
Stack:
[/opt/rt4/share/html/Admin/Global/MyRT.html:69]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)
[Mon May 13 17:59:59 2013] [error]: Can’t call method “Content” on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69,
line 1662.
mysql> select
→ id, Name, Description, ObjectType, ObjectId from Attributes
→ where ObjectType=‘RT::System’;
| id | Name | Description |
ObjectType | ObjectId |
| 1 | QueueCacheNeedsUpdate | 0 |
RT::System | 1 |
| 2 | Search - My Tickets | [_1] highest priority tickets I own |
RT::System | 1 |
| 3 | Search - Unowned Tickets | [_1] newest unowned tickets |
RT::System | 1 |
| 4 | Search - Bookmarked Tickets | Bookmarked Tickets |
RT::System | 1 |
| 5 | HomepageSettings | HomepageSettings |
RT::System | 1 |
| 9 | SavedSearch | [_1] My Tickets |
RT::System | 1 |
| 12 | SavedSearch | My Request |
RT::System | 1 |
| 14 | UserLogo | User-provided logo |
RT::System | 1 |
8 rows in set (0.00 sec)
mysql> select id, Name, Created, LastUpdated from Users where Name in
→ (‘RT_System’, ‘Nobody’, ‘root’);
| id | Name | Created | LastUpdated |
| 1 | RT_System | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 |
| 6 | Nobody | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 |
| 12 | root | 2013-01-10 21:07:52 | 2013-01-14 13:37:29 |
3 rows in set (0.00 sec)
mysql> select id, Domain, Type, Created, LastUpdated from Groups where Type
in
→ (‘Everyone’, ‘Privileged’, ‘Unprivileged’);
| id | Domain | Type | Created | LastUpdated
|
| 3 | SystemInternal | Everyone | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
| 4 | SystemInternal | Privileged | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
| 5 | SystemInternal | Unprivileged | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
3 rows in set (0.00 sec)
View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829.html
