RT Assets adding live data from clients asset

RT Users
1

Hello,

Had a look and I don’t think it is possible, but I am looking at the RT Assets and want to add clients (Windows, Linux, Max devices). But I want to add many extra feilds like O/S, Version, Patch level, Serial number, etc.

OK! I know RT Assets will do it and I can import all this data into it, but I do not see any automatic way of updating it. When the device is updated to next patch level I want RT Assets to know it and NOT for me to enter it by hand.

I guess want I really want is a “client agent” or RT API so that I can get scripts to update the RT database automaticly.

Anyone done this or is RT the wrong platform.

Thanks,

Andrew

2

Are you importing assets via https://metacpan.org/pod/RT::Extension::Assets::Import::CSV? Or some other mechanism?

3

To clarify, I am looking how to update records, already in RT Assets system.

I hope to import a lot via GitHub - bestpractical/rt-extension-assets-import-csv · GitHub but is there a way to update some of the assets fields later on e.g. Update patch level, update O/S version, etc

Reason, is that if this is a none starter I need to look at another Asset management, but I would like to use RT, since being using the ticket systems for years.

Thanks