Hi all!
Can anyone tell me some examples where RT can be applied for ?
-
project management
-
help desk,
-
NOC ticketing. Basically, this is what it is made for.
-
CRM and software development
Thanks in advance
Best Regards
Teresa
Can anyone tell me some examples where RT can be applied for ?
- project management
We use RT extensively for project management. Parent/child and
dependency functionality makes this very nice. Also, when using
extensions like TimeLine, you can make snazzy Ganttesque charts.
- help desk,
Our Helpdesk has migrated to use RT exclusively for trouble tickets, and
escalation of issues outside of the Helpdesk.
- NOC ticketing. Basically, this is what it is made for.
I don’t think RT was “made for” this, but in concert with AssetTracker
works very good for NOC incident management.
- CRM and
CRM = Customer Relationship Management? If so, when combined with
something like RT-Billing (cough to be released soon
) makes automation of quotes/estimates and billing trivial. RT’s
intrinsic ability to track items based on requestor makes it very easy
to figure out who your noisy customers are as well… 
software development
We have custom fields in development queues for things like “Revision
Version” and “Code Status”, and tie this in with SVN (Subversion) to
allow for very fluid tracking of development items. You’d need to put in
some custom legwork to make this really snap, but it works well once
it’s fleshed out.
Matthew Keller
Information Security Officer & Network Administrator
Computing & Technology Services
State University of New York @ Potsdam
Potsdam, NY, USA
http://mattwork.potsdam.edu/
software development
We have custom fields in development queues for things like “Revision
Version” and “Code Status”, and tie this in with SVN (Subversion) to
allow for very fluid tracking of development items. You’d need to
put in
some custom legwork to make this really snap, but it works well once
it’s fleshed out.
RT-Integration-SVN-0.04 - RT Integration-SVN Extension - metacpan.org may be some of that
custom legwork 
PGP.sig (186 Bytes)
I REALLY wish these things were listed in the RT wiki.
Wow. That looks great.On Mon, 2007-05-14 at 13:19 -0400, Jesse Vincent wrote:
software development
We have custom fields in development queues for things like “Revision
Version” and “Code Status”, and tie this in with SVN (Subversion) to
allow for very fluid tracking of development items. You’d need to
put in
some custom legwork to make this really snap, but it works well once
it’s fleshed out.RT-Integration-SVN-0.04 - RT Integration-SVN Extension - metacpan.org may be some of that
custom legwork
Thanks a lot, specially to Mark and Jesse.
Yes, It´d be a good idea to include this advantages in the RT wiki
I´m amazing how cool is RT. And now AT, wow.
Please, I have the last question, RT is not made for Bug Tracking System,
isn´t it?
Best Regards
Teresa2007/5/14, Matthew Keller kellermg@potsdam.edu:
I REALLY wish these things were listed in the RT wiki.
Wow. That looks great.
On Mon, 2007-05-14 at 13:19 -0400, Jesse Vincent wrote:
software development
We have custom fields in development queues for things like “Revision
Version” and “Code Status”, and tie this in with SVN (Subversion) to
allow for very fluid tracking of development items. You’d need to
put in
some custom legwork to make this really snap, but it works well once
it’s fleshed out.RT-Integration-SVN-0.04 - RT Integration-SVN Extension - metacpan.org may be some of that
custom legwork
Thanks a lot, specially to Mark and Jesse.
Yes, It´d be a good idea to include this advantages in the RT wiki
Wikis are designed to allow the community to add content. I’d be
indebted if you could add what you’ve learned there.
I´m amazing how cool is RT. And now AT, wow.
Please, I have the last question, RT is not made for Bug Tracking
System, isn´t it?
We use RT for a bug tracking system here at best practical, as well
as for cpan (rt.cpan.org) and perl (rt.perl.org). We’re pretty happy
with it.
Jesse
PGP.sig (186 Bytes)
We use it for:
Customer Support (product issues)
IT Helpdesk (internal)
Service Requests
Projects
Software Issue Tracking (internal)
Corrective and Preventative Actions (QMS)
Document Changes (QMS, basic integration with SVN)
Nonconforming Products (QMS)
Taan