RT API Question


#1

Quick question - in what circumstances would these method calls
return different values for the same ticket object $ticket?

$ticket->CustomFields
$ticket->QueueObj->CustomFields

Thanks,
Steve


#2

Stephen Turner wrote:

Quick question - in what circumstances would these method calls
return different values for the same ticket object $ticket?

$ticket->CustomFields
$ticket->QueueObj->CustomFields
Just a guess but I could imagine this returning different results if
there is (are) global CustomFields.

Joop