RT and png files

Hi,

We have constructed an idiots guide for RT for use with new users to our
implementation, complete with join the dots images :).

However, RT cannot render our images back to the browser and we see
errors if attempting to view the images.

We are using png format. Is there a known issue with png images?

‘<&’ without matching ‘&>’ at
/opt/rt3/local/html/Help/NoAuth/images/help/selectingExistingTicket1.png
line 164 context:

160:
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161:
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ꁍ�?����������x�����F��5���$�>Kx�L\��ќ�:�D��p�3r�N��G�T��-��)���������a �H�SA� �,v��^44�D�K]���Q�efbx���UX�E]��b�R��S�&�g�@�B,�|,B�X����+�$6�9��M. i�7/�|z���?~��鵌����a’�h~�`��Q0h@

RT shouldn’t try and handle things that aren’t “text” type files, did you perhaps ftp the file in ascii mode or something?

Regards,
Matt.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Richard Ellis
Sent: Tuesday, March 29, 2005 4:09 PM
To: RT USERS
Subject: [rt-users] RT and png files

Hi,

We have constructed an idiots guide for RT for use with new users to our
implementation, complete with join the dots images :).

However, RT cannot render our images back to the browser and we see
errors if attempting to view the images.

We are using png format. Is there a known issue with png images?

‘<&’ without matching ‘&>’ at
/opt/rt3/local/html/Help/NoAuth/images/help/selectingExistingTicket1.png
line 164 context:

160:
�?h!#�"����DpU
161:
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ꁍ�?����`������x�����F�

�5���$�>Kx�L\��ќ�:�D��p�3r�N��G�T�
�-

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�H�SA�
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`efbx�

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�$6�9��M.
i�7/�|z���?~��鵌����
’�h~�`��Q0h@


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Hi Matt,

These png’s were uploaded amongst a lot of other images, including jpg’s
and gifs. The other file types render correctly, just not the png’s.

RegardsOn Tue, 2005-03-29 at 09:40, Matthew Watson wrote:

RT shouldn’t try and handle things that aren’t “text” type files, did you perhaps ftp the file in ascii mode or something?

Regards,
Matt.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Richard Ellis
Sent: Tuesday, March 29, 2005 4:09 PM
To: RT USERS
Subject: [rt-users] RT and png files

Hi,

We have constructed an idiots guide for RT for use with new users to our
implementation, complete with join the dots images :).

However, RT cannot render our images back to the browser and we see
errors if attempting to view the images.

We are using png format. Is there a known issue with png images?

‘<&’ without matching ‘&>’ at
/opt/rt3/local/html/Help/NoAuth/images/help/selectingExistingTicket1.png
line 164 context:

160:
�?h!#�"����DpU
161:
�xA�b��
ꁍ�?����`������x�����F�

�5���$�>Kx�L\��ќ�:�D��p�3r�N��G�T�
�-

��)���������
�H�SA�
�,v��^44�D�K]���Q�

`efbx�

��UX�E]��b�R��S�&�g�@�B,�|,B�X����+
�$6�9��M.
i�7/�|z���?~��鵌����
’�h~�`��Q0h@


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

This email and any files transmitted with it are confidential and intended solely for the
use of the individual or entity to whom they are addressed. Please notify the sender
immediately by email if you have received this email by mistake and delete this email
from your system. Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the organisation.
Finally, the recipient should check this email and any attachments for the presence of
viruses. The organisation accepts no liability for any damage caused by any virus
transmitted by this email.