Hi,
I recently installed RT and RTFM and set it to use LDAP for
authentication. My problem (if any?!) is that unless users are created
locally and given “Let this user be granted rights”, see only a very
abbreviated SelfServices screen. They can’t even see RTFM! Is that
normal? All they see are: “OpenTickets”, “Closed Tickets”, “New
Tickets”, and “Preferences” when LDAP is used. Changing Group rights
didn’t make a difference!
Any Ideas?
Cheers,
Hossein
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca