RT Version: 1.0.2
System: Sun Ultra 2 running 5.6 with Recommended and Y2K patches installed.
Local mods: None
NEW INSTALLATION QUESTIONS:
Problem 1: We are using http authentication instead of cookies because
our user base is about 200 people in the group. We did not
want to have to re-enter (or have the users re-enter) data
that is already stored in our http authentication file.
That said... A user that doesn't have a specific RT account in the RT database but is authenticated via the external method cannot see the open tickets in the database. Also when that user clicks "Logout" it never actually logs the user out. It is probably a mistake on my part in the installation but I am not sure what I mucked up. We would like any user that gets authenticated to be able to view all open tickets without having a specific RT account.
Problem 2: I have probably screwed up allowing users on other
machines than the server that the RT app is running on
to use the command line interface to create tickets.
We get the following error when we try to run the rt commands
from a machine other than our server (server=ambia while the
user is sitting at a machine named carib).
ERROR: carib 171 /u/rt/bin > ./rt Mysql->connect failed: Host 'carib' is not allowed to connect to this MySQL server at /u/rt/lib/rt/database.pm line 24 [connectdb] Database connect failed: Host 'carib' is not allowed to connect to this MySQL server
Sorry if these issues are documented elsewhere and I have added mail to
the scads you all probably receive. Please point me to the correct doc
if this is indeed the case.
Thanks for your time.
- Chris Blackmor _______ | A fine is a tax for doing *
- Advanced Micro Devices ____ | | wrong *
- Phone: (512) 602-1608 /| | | | A tax is a fine for doing *
- Fax: (512) 602-5155 | |___| | | well *
- Email: firstname.lastname@example.org |____/ | | Author Unknown*
My comments are mine, and mine alone. *