are there any plans to include forward functionality in RT3 ?
ARNESOn Tue, 01 Apr 2003 15:30:50 BST, "Strange, PJ (Philippa) " wrote:
We have a similar problem whereby we frequently need to pass on a ticket
complete with history to a 3rd party. If we use the cc option then
correspondance with the requestor must also happen.
A rival helpdesk product OTRS has a bounce option where the ticket can be
sent to a 3rd party independently of requestor/user correspondance, as has
Remedy via ‘pass on anonymously’.
Would it be possible to add a mailto button or similar simple function to
From: Ulrich Kiermayr [mailto:email@example.com]
Sent: 01 April 2003 15:04
To: David Vrtin
Cc: Martin Schapendonk; RT Users
Subject: Re: [rt-users] RT and Forward
David Vrtin wrote:
On Tue, 01 Apr 2003 13:44:39 +0200, “Martin Schapendonk” wrote:
What would be the purpose of such functionality? Can you solve it by
an extra CC on tickets?
I think no, especially if you need to forward mail message with all
headers and attachments.
Or other way round if you dont want to disclose everything to all
involved Parties (e.g. Hanling Security Incidents)
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: firstname.lastname@example.org Tel: (+43 1) 4277 / 14104
Hotline: email@example.com Fax: (+43 1) 4277 / 9140
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm