Rt and field crews

We’re using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically deals with small
projects; these are small one day or less jobs.

Dispatch gets a work order, typically by phone. She takes down the
information, location, etc. on a pre-printed form, does some basic
research on ownership, access, etc, and then sends the same form out with
the crew to fix the issue.

I’ve created the dispatch part of the form in RT. The bottom half of the
form is blanks that gets filled out in the field by the crew foreman.

I need to get RT to print the form so dispatch can put them in the crew
work order pile. I’ve looked around and RT doesn’t really seem to have
any simple way to print tickets in a specific format.

Any guidance on this?

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

Hello Yan,

RT uses print.css - style sheet that only used for printing. You can
change it adopt for your needs. Also, you can create a special print
view as combination of customized Display.html and custom style sheet.On Tue, May 17, 2011 at 10:40 PM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically deals with small
projects; these are small one day or less jobs.

Dispatch gets a work order, typically by phone. She takes down the
information, location, etc. on a pre-printed form, does some basic
research on ownership, access, etc, and then sends the same form out with
the crew to fix the issue.

I’ve created the dispatch part of the form in RT. The bottom half of the
form is blanks that gets filled out in the field by the crew foreman.

I need to get RT to print the form so dispatch can put them in the crew
work order pile. I’ve looked around and RT doesn’t really seem to have
any simple way to print tickets in a specific format.

Any guidance on this?


My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

Best regards, Ruslan.

Is there any way to do custom print.css based on the queue? I only need
this one particular print form for one queue.On Tue, May 17, 2011 2:16 pm, Ruslan Zakirov wrote:

Hello Yan,

RT uses print.css - style sheet that only used for printing. You can
change it adopt for your needs. Also, you can create a special print
view as combination of customized Display.html and custom style sheet.

On Tue, May 17, 2011 at 10:40 PM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically deals with small
projects; these are small one day or less jobs.

Dispatch gets a work order, typically by phone. She takes down the
information, location, etc. on a pre-printed form, does some basic
research on ownership, access, etc, and then sends the same form out
with
the crew to fix the issue.

I’ve created the dispatch part of the form in RT. The bottom half of
the
form is blanks that gets filled out in the field by the crew foreman.

I need to get RT to print the form so dispatch can put them in the crew
work order pile. I’ve looked around and RT doesn’t really seem to have
any simple way to print tickets in a specific format.

Any guidance on this?


My daughter is racing a triathlon to raise money for her swim club.
Want
to help?

http://akari.seiner.com


Best regards, Ruslan.

!DSPAM:4dd2e76b277131901992046!

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

Is there any way to do custom print.css based on the queue? I only need
this one particular print form for one queue.

Not out of the box. You’d need to use a callback or two to add a class
or ID to ticket pages in the one queue. Then you can select elements to
style using that class in print.css.

Thomas