Hello,
I configured Fetchmail to the creation of possible ticket by email and
it works except that all tickets created by email has always assigned
the same file that is file8.I configured fetchmailrc this way:
poll pop.gmail.com with protocol pop3
username ‘support@domain.net’ there with password ‘pass’
no keep
ssl
no fetchall
sslfingerprint ‘92:73:xx etc…’
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue General
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file2
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file3
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file4
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file5
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file6
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file7
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file8
–action correspond”
An idea?
Thank you
Thank you for your reply. In fact I thought it was possible for a RT
ticket was assigned the file the user has over the user who created the
email, which is created in RT but I think it is not possible therefore
I’ll do that all tickets created via email or the file has awarded
General then I myself would grant.
Thank you againLe mercredi 21 octobre 2009 à 10:24 -0400, Mathieu Longtin a écrit :
I’m guessing that fetchmail takes the last MDA argument, and ignores
the previous 7.
What are you trying to do? Add the same message to all 8 queues?
If that’s the case, you should make a little perl script to save the
mail in a temp file, then call the rt-mailgate 8 times, then erase the
temp file.
–
Mathieu Longtin
1-514-803-8977
2009/10/21 josé fernandez jose.fernandez@naxos-fr.net
Hello,
I configured Fetchmail to the creation of possible ticket by
email and it works except that all tickets created by email
has always assigned the same file that is file8.I configured
fetchmailrc this way:
poll pop.gmail.com with protocol pop3
username 'support@domain.net' there with password 'pass'
no keep
ssl
no fetchall
sslfingerprint '92:73:xx etc..'
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
General --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file2 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file3 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file4 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file5 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file6 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file7 --action correspond"
mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue
file8 --action correspond"
An idea?
Thank you
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You should know that if a ticket is in file5, a follow up, even if
rt-mailgate assigns it to “General”, will still find the right ticket.
You could also create a scrips to change a ticket to another queue on
creation based on sender, or whatever, if that’s what you want.
Mathieu Longtin
1-514-803-89772009/10/21 josé fernandez jose.fernandez@naxos-fr.net
Thank you for your reply. In fact I thought it was possible for a RT
ticket was assigned the file the user has over the user who created the
email, which is created in RT but I think it is not possible therefore I’ll
do that all tickets created via email or the file has awarded General then I
myself would grant.
Thank you again
Le mercredi 21 octobre 2009 à 10:24 -0400, Mathieu Longtin a écrit :
I’m guessing that fetchmail takes the last MDA argument, and ignores the
previous 7.
What are you trying to do? Add the same message to all 8 queues?
If that’s the case, you should make a little perl script to save the mail
in a temp file, then call the rt-mailgate 8 times, then erase the temp file.
–
Mathieu Longtin
1-514-803-8977
2009/10/21 josé fernandez jose.fernandez@naxos-fr.net
Hello,
I configured Fetchmail to the creation of possible ticket by email and it
works except that all tickets created by email has always assigned the same
file that is file8.I configured fetchmailrc this way:
poll pop.gmail.com with protocol pop3
username ‘support@domain.net’ there with password ‘pass’
no keep
ssl
no fetchall
sslfingerprint ‘92:73:xx etc…’
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue General
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file2
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file3
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file4
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file5
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file6
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file7
–action correspond”
mda “path/bin/rt-mailgate --url http://www.domain.net/ --queue file8
–action correspond”
An idea?
Thank you
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com