RT and Explorer 8 problem

Matteo_Centonza · November 12, 2009, 12:06pm

Hi,

hope someone help me investigate this issue.

We have a 3.8.2 RT installation and we had
no problem so far.

Recently we have had reports regarding broken comments
on tickets (chewed up, incomplete, broken end of lines).

We’ve tried to narrow down the issue and seems to be
replicable with Internet Exporer 8.

This installation has been cleanly customized through
callbacks and we are fairly confident to not introduce
regressions in this area.

We have even tried to upload fckeditor to latest version
(2.6.5), but no cigar.

Does this rings any bell?

Thanks in advance,

-m

Matteo Centonza matteo@metatype.it
http://www.metatype.it

Michael_Finn · November 12, 2009, 2:49pm

Sounds like the IE problem we tracked down earlier this year – it is
related to signatures and the rich-text editor. Try removing the
signature from your preferences, and see if that fixes it. If so, the
problem has been resolved as of 3.8.3 and newer.

Sincerely,
Mike-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matteo
Centonza
Sent: Thursday, November 12, 2009 6:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT and Explorer 8 problem

Hi,