RT always tries authenticate me every time I click a link

RT Users
1

Hi,
I have a problem. Before, I only log in once at rt’s
login page. But now, for some reasons, whenever I
click a link at the top left of RT, eg;RTFM,
Preferences, Tickets, Tools, Configurations etc. rt
always redirects me to its log-in page as if it did
not remember my account the very first time I log into
it.
This is weird because I haven’t experience it
before. Sometimes I can access the link without being
redirected to rt’s login page, and unfortunately
sometimes not.

Do you have any idea why this is happening?

Thanks a lot…

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2

I have a problem. Before, I only log in once at rt’s
login page. But now, for some reasons, whenever I
click a link at the top left of RT, eg;RTFM,
Preferences, Tickets, Tools, Configurations etc. rt
always redirects me to its log-in page as if it did
not remember my account the very first time I log into
it.

Right up until you said:

This is weird because I haven’t experience it
before. Sometimes I can access the link without being
redirected to rt’s login page, and unfortunately
sometimes not.

I was going to say “this sounds like the usual cookie problem on your
web browser”… but now I’m not so sure.

I’d go kill whatever cookies you can find for the RT instance’s URL
anyway, and see if that helps: do you get this on more than one
browser?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

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