Sadly, my RT administrator is not at work for the foreseeable future and they were the only person to be a member of the superuser administrator group on our system.
I’m new to RT, can use the front-end Ok, but have very limited experience of it’s administration.
I’ve worked out that we have LDAP authentication to our AD and that we’ve a superusers group called ‘RT Admin’. I’ve full root access to the linux backend.
What I cannot figure out is how to login to the system as an administrator or how to add my RT user to the ‘RT Admin’ group.
Is there a way I can configure the system, perhaps via the command line, to fix my problem please?
Thanks
Richard