RT acts as paging agent

RT Users
1

Hi there,

It’s a long shot… but it’s worth to ask if there is a way or a plug-in that
already exist that would implement a paging service, i.e. when a specific
ticket is created, send a notification to a handheld and repeat/escalate in
case the ticket is not taken

Thanks,

Fadel

2

Hi,

There is no such extension however if you have a command line tool for
paging then you can run it from a scrip and I saw it successfully used by a
customer.

Regards, Ruslan. From phone.

написал:

Hi there,

It’s a long shot… but it’s worth to ask if there is a way or a plug-in
that
already exist that would implement a paging service, i.e. when a specific
ticket is created, send a notification to a handheld and repeat/escalate
in