Hi,
I’m trying to notify ticket owners and Cc each night of overdue tickets.
When running from crontool I get the following error
[crit]: Can’t call method “CreatorObj” on an undefined value at
/usr/share/request-tracker3.4/lib/RT/Action/Notify.pm line 150.
(/usr/share/request-tracker3.4/lib/RT.pm:285)
for the command
rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg
Inquiries --condition RT::Condition::Overdue --action RT::Action::Notify
–action-arg Owner --template-id 15
I’ve tried to debug it but to no avail.
Any insight would be appreciated.
Mattias Nordstrom
CTO
Oy Realnode Ab