Rob Munsch wrote:
The wiki entry for this has a fair amount of code, but no information about
where to get it or how to get it running. CPAN doesn’t think it exists.
ConfigureEscalation on the wiki says
can be copied to local/lib/RT/Action/." Sounds good; where is EPL.pm? Is
that the first code block, and if so, do i just paste that into Action/? Is
the patch to avoid Last Modified: being changed by cron still necessary in
It’s a standard part of 3.8.x – no need to install anything extra.
To use it, all you need to do is set up a cron job something like this:
6 0 * * * /usr/local/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg General --action RT::Action::LinearEscalate
I run that using a special minimum privilege ‘rtcrontool’ userid, both
at the OS level and in RT itself.
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers Marshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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