RT:Action:AutoOpen fails

RT Users
1

I’ve managed to stump myself really well.

I am trying to modify the RT:Action:AutoOpen. My modifed version fails.
So I tried running just the plain version that came with my 3.8.10 system.
This is running on a linux box:

subutil@thermal ~/rt3 $ uname -a
Linux thermal 2.6.32.27-grsec-gt-r2 #1 SMP Wed Feb 16 13:26:21 PST 2011
x86_64 AMD Opteron™ Processor 246 HE AuthenticAMD GNU/Linux
subutil@thermal ~/rt3 $

However RT:Action:AutoOpen fails with:

/var/home/subutil/rt3/bin/rt-crontool --search RT::Search::FromSQL
–search-arg “((Status=‘new’ OR Status=‘open’ ) AND LastUpdated < ‘30 days
ago’)” --action RT:Action:AutoOpen
…
Failed to load module RT:Action:AutoOpen. (Can’t locate Win32/Locale.pm …)

Why would a *nix based system be looking for Win32 Locale files?

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2

However RT:Action:AutoOpen fails with:

/var/home/subutil/rt3/bin/rt-crontool --search RT::Search::FromSQL
–search-arg “((Status=‘new’ OR Status=‘open’ ) AND LastUpdated < ‘30 days
ago’)” --action RT:Action:AutoOpen
…
Failed to load module RT:Action:AutoOpen. (Can’t locate Win32/Locale.pm …)

I don’t know where Win32::Locale is coming from (I could make guesses),
but the module is RT::Action::AutoOpen. Note the double colon
separators, not single colon.

Thomas