Rt acting slow and timing out upon replys

I have rt configured to cc an admin group of about 10 people for a support
queue. When using the web interface to reply to a request apache times
out … the logs show that all the proper emails get sent out though and they
appear to be recieved by the users as well.
Also rt just seems a bit slow when dealing with any ticket modifications. The
box is no slug its a dual xeon 3 Ghz with 4 Gig ram.

anyone know what to do about this?
thanks

Nick Anderson
Team HPC
nanderson@teamhpc.com

Also rt just seems a bit slow when dealing with any ticket
modifications. The
box is no slug its a dual xeon 3 Ghz with 4 Gig ram.

I have a dedicated Xeon EM64T 3.0GHz with 1GB RAM just for my ~900Mb
RT database and web server (running FastCGI) and occasionally get
timeouts on creating a ticket. I can’t understand why creating a
ticket should take > 2 minutes sometimes. My DB is postgres 8.0.4.

Sometimes updates take a long time too. It is just wierd – almost
as if the whole DB is locked for some operations (does it do silly
things like that on non-mysql setups?)

smime.p7s (2.42 KB)

I think I know whats taking so long. From what I can tell its sendmail being
slow (at least in my case). Rt waits for all the mails to be sent before
returning to the web interface instead of forking and disassociating. Is
there a reason why it needs to wait on the SendEmail.pm to finish before
returning to web interface?On Thursday 15 December 2005 12:38 pm, Vivek Khera wrote:

On Dec 14, 2005, at 5:19 PM, Nick Anderson wrote:

Also rt just seems a bit slow when dealing with any ticket
modifications. The
box is no slug its a dual xeon 3 Ghz with 4 Gig ram.

I have a dedicated Xeon EM64T 3.0GHz with 1GB RAM just for my ~900Mb
RT database and web server (running FastCGI) and occasionally get
timeouts on creating a ticket. I can’t understand why creating a
ticket should take > 2 minutes sometimes. My DB is postgres 8.0.4.

Sometimes updates take a long time too. It is just wierd – almost
as if the whole DB is locked for some operations (does it do silly
things like that on non-mysql setups?)

Nick Anderson
Team HPC
nanderson@teamhpc.com

I think I know whats taking so long. From what I can tell its sendmail being
slow (at least in my case). Rt waits for all the mails to be sent before
returning to the web interface instead of forking and disassociating. Is
there a reason why it needs to wait on the SendEmail.pm to finish before
returning to web interface?

No. Go have a look in the config file for notes aobut how to properly
configure RT’s interaction with Sendmail

Ive got Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
in my SiteConfig already but it still appears to wait for the emails to send
before returning to the web interface.

what is a “normal” ammount of time for the web interface to come back to the
ticket display after a reply is sent?

thanksOn Thursday 15 December 2005 1:05 pm, you wrote:

On Thu, Dec 15, 2005 at 12:51:50PM -0600, Nick Anderson wrote:

I think I know whats taking so long. From what I can tell its sendmail
being slow (at least in my case). Rt waits for all the mails to be sent
before returning to the web interface instead of forking and
disassociating. Is there a reason why it needs to wait on the
SendEmail.pm to finish before returning to web interface?

No. Go have a look in the config file for notes aobut how to properly
configure RT’s interaction with Sendmail

Nick Anderson
Team HPC
nanderson@teamhpc.com

Ive got Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
in my SiteConfig already but it still appears to wait for the emails to send
before returning to the web interface.

I think sendmail does DNS lookups on the recipient and sender
domains before even queuing a message. How long does it take
your system to resolve those DNS queries?

Les Mikesell
les@futuresource.com

It dosnt take long for the dns at all. I just dunno why the web interface
takes so long to return to the ticket display after hitting reply.On Thursday 15 December 2005 1:55 pm, you wrote:

On Thu, 2005-12-15 at 13:36, Nick Anderson wrote:

Ive got Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
in my SiteConfig already but it still appears to wait for the emails to
send before returning to the web interface.

I think sendmail does DNS lookups on the recipient and sender
domains before even queuing a message. How long does it take
your system to resolve those DNS queries?

Nick Anderson
Team HPC
nanderson@teamhpc.com