RT 6.0.1 search not working with non latin

RT Users
1

Hi all,

I’m testing a fresh install of RT 6.0.1 with PostgreSQL. I’ve run into a search issue with non-Latin text:

  • When I search for Japanese text like テスト, the query input seems to get mis-encoded, and RT returns 0 tickets.

  • The same search works fine in RT 5.0.8 with the same database backend.

  • I’m aware that PostgreSQL full-text indexing has limitations with Japanese/Chinese segmentation. But in this case I’ve disabled full-text indexes, and the search still fails.

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2

A bugfix branch by BP for simple search is waiting to be merged here. If you want to apply the patch yourself for now - for 6.0.1 - here is the one-line diff. I believe this addresses the same issue you have observed

1 Like
3

Thanks, and this patch works