RT 5.0.5 beta1 Available for Testing

RT 5.0.5 beta1 is now available for testing. In addition to various updates and bug fixes, there are a few new features. For admins, the scrip interface now shows log output for each scrip, making it much easier to code and debug inline scrip conditions and actions. The rt-importer utility gets some nice speed updates also.

You can see the full list of changes on our documentation site:

RT 5.0.5 beta 1 release notes

We appreciate your help testing out these new releases. As with previous releases, you can report any issues in our public RT instance or post here for discussion.

Below are links to the beta releases:


SHA-256 sums

6eeac641b296939390c9c94e47e7237588e713ef48b3f826de7228128c5cc173  rt-5.0.5beta1.tar.gz
d0f26c39baeb1fa5d4a6541f1c8755f7858c289b15ac101792156bf6ab1a0481  rt-5.0.5beta1.tar.gz.asc


Is there anyway that the HTML source edit function could be added back as a plugin to the ckeditor? We have customers that use it to double-check the generated code.

Ken Marshall

1 Like

We removed some buttons from the default CKEditor toolbar to 1) make it simpler to use and focused on the most used formatting, 2) because the buttons wrap really strangely when it goes to a second row, and 3) when it goes to two rows, it takes up a lot of space with buttons many users don’t use. We’re looking for ways to improve 2 and 3 so we can add more buttons back.

In the meantime, you can modify this yourself. Copy this file in your RT installation directory:




Then modify that file and remove “Source”, and any others you want to show, from the config.removeButtons section. Then restart Apache. The CKEditor configuration gets cached in your browser, so you’ll need to manually clear all JS caches to see the change.