RT 5.0.1 - Queue list (all statuses) missing counts for resolved

1

We have upgraded from RT 4.4.1 to 5.0.1 and have found that when we set the ‘RT at a glance’ to use ‘Queue list (all statuses)’ rather than the default ‘Queue list’ although the ‘Resolved’ column is displayed the counters for each queue are missing and just shows a ‘-’.

If you click on any of the ‘-’ links in the ‘Resolved’ column then it correctly takes you to the list of resolved tickets for that queue.

Bug or am I missing doing something?
thanks, Mark

2

I’m pretty sure it’s intentional. I haven’t read the code, but eventually you’ll get something like
New: 10
Open: 12
Stalled: 8
Resolved: 23754

3

Hi,
did you resolve this problem? - I’ve the same

4

Me too,. Any solution?

5

Same problem with RT 5.0.3, any solution?
Thanks

6

I solved it by creating the files
/opt/rt5/local/html/Elements/QueueSummaryByStatus

$ diff /opt/rt5/share/html/Elements/QueueSummaryByStatus /opt/rt5/local/html/Elements/QueueSummaryByStatus 
97c97
<     return $build_search_link->($queue->{Name}, "Status = '__Active__'");
---
>     return $build_search_link->($queue->{Name}, "Status IS NOT NULL");
136c136
<     "(Status = '__Active__') AND (".
---
>     "(Status IS NOT NULL) AND (".

/opt/rt5/local/html/Elements/QueueSummaryByLifecycle

$ diff /opt/rt5/share/html/Elements/QueueSummaryByLifecycle /opt/rt5/local/html/Elements/QueueSummaryByLifecycle 
99c99
<     return $build_search_link->($queue->{Name}, "Status = '__Active__'");
---
>     return $build_search_link->($queue->{Name}, "Status IS NOT NULL");
138c138
<     "(Status = '__Active__') AND (".
---
>     "(Status IS NOT NULL) AND (".
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