RT 5.0.0 beta2 and RTIR 5.0.0 beta1 Available

We’re happy to announce two new releases now available for testing: RT 5.0.0 beta 2 and RTIR 5.0.0 beta 1. As with earlier versions of RTIR, you must run it with a compatible version of RT. For the current test releases, RTIR 5.0.0 beta1 needs RT 5.0.0 beta2.

You can download here:



SHA-256 sums

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303dee393430e83b414e3c15626814df863fac273ccfb3694707ba157c1cd336 rt-5.0.0beta2.tar.gz.asc

fd477cfe077afaa03c26a3893918dbd5c2552b970df3535b10954375089e8778 RT-IR-5.0.0beta1.tar.gz
0983107ce08b077a7d45919bbdfbd5127b2aa5aad401b0acc619c7fee7438901 RT-IR-5.0.0beta1.tar.gz.asc

This is the first beta for RTIR, so if you are an RTIR user this is your chance to jump in and confirm the new versions work with your data and configurations. As with RT, we’re still working on release notes, but here are a few key things you’ll notice:

  • The theme is updated to work with RT’s new elevator-light and elevator-dark.
  • We restored the RTIR menus to the single menu rather than converting to queue-based menu items clicking into RTIR. The menu is also right next to Home now so it’s easier to find.
  • You can now select queue on the ticket create page like RT.

A few notes on testing the betas:

  • As noted previously, install RT 5 and RTIR 5 in a fresh directory, not on top of an existing /opt/rt4. Then import and upgrade your database. We changed a lot of files and installing over older RT 4 directory will result in problems. You can copy over your existing RT_SiteConfig.pm and any other files with configuration and customization.

  • If you have tested previous betas, it’s best to re-import your DB backup and run the full upgrade-database steps again. We add to and change the DB upgrade steps with each beta, so just updating the code from a previous beta will miss key DB upgrade steps.

  • We’re still working on a fix for the segmentation faults on MariaDB 10.3 and later, it’s not addressed yet in this beta2 release.

If this is the first beta you are testing, check out the previous announcements for other notes.

We’re getting very close to final releases, so get your bug reports in soon if you want us to look before 5.0.0 goes out. Thanks to everyone for bug reports so far, it really helps!