RT 4.4.4 Beta 1 Now Available

RT 4.4.4beta1 is now available for testing. The list of changes
included with this release is below.


SHA-256 sums

c2f207c7472c16fd92b2881c3008b6ec49b2b143821f6e372cd66c43fb439953 rt-4.4.4beta1.tar.gz
ab76bfe92d3dfe887811d3ee297580dbd871956ea61249026056c915448be5bb rt-4.4.4beta1.tar.gz.asc

EU General Data Protection Regulation (GDPR)

Several new features were added to support GDPR compliance and are summarized here.
See the new GDPR documentation for details on the new features.

  • Provide ways to download user data to format-neutral tsv files.
  • Provide ways to anonymize or remove users.
  • Provide a tool to remove PII from transaction history.
  • Allow self service users to optionally view and edit their personal data.

General user UI

  • Don’t skip sending mail if there are attached tickets.
  • Handle legacy PGP Partitioned format for Outlook-style messages.
  • Improve visuals of self service “Go to Ticket” box (I#31794).
  • Add SLA to query builder options.
  • Improve message when applying/removing custom roles from queues (I#32695).
  • Wipe out related transactions on custom field shred.
  • Add option to disable escaping HTML in articles (I#32374).
  • Add keyboard shortcuts for reply and comment on ticket display page.
  • Improve message for adding/deleting a new custom field value (I#32695).
  • Make each transaction in history display below previous transactions (CSS bug fix).
  • Avoid overflowing ticket subject in “Recently Viewed” menu on ballard theme.
  • Better align input boxes and login button.
  • Omit disabled users and groups from dashboard subscription page.
  • Don’t return search results for disabled custom fields (I#33972).
  • Add some style to web UI shredder pages.
  • Render charts properly when searching with queue custom fields (#I32564).
  • On user prefs page, show system default values for Timezone and Lang when unset.


  • Templatize and install rt-search-attributes utility.
  • Allow rt-setup-fulltext-index to prompt for dba password.
  • Allow rt-validator to delete txns of reminder changes if reminders don’t exist.
  • Allow rt-validator to delete txns of custom field changes if CFs don’t exist.
  • Let rt-validator check more owner change txns.
  • Add default CSS in theme editor for heading font colors.
  • Pass UTF-8 decoded data to Create method for rt-importer on Pg.
  • Check SeeGroup on individual group admin pages.
  • Standardize error message for failed dashboard load.
  • Clarify email recipients in dryrun debug message for dashboard email.
  • Skip disabled users when sending dashboard subscriptions.
  • Allow multiple search criteria on group and user admin pages.
  • Fix cursor url for #logo-color-picker on theme editor page.
  • Fix logo color picker setup for Chrome.
  • Use full path for processing index files on upgrades.
  • Update rt-dump-metadata for the AppliedTo => AddedTo method name change.
  • Filter out expired SMIME keys.
  • Add script to automatically update DB sequences to the next available value.
    Useful when using serializer/importer to clone from one DB type to another.


  • Include only ticket lifecycles for Status = ‘__Active__’.
  • Update article postfix loops from using $_ to a named variable.
  • Avoid duplicated items in index.html when generating online docs.
  • Don’t endlessly try to terminate apache processes in tests.
  • Provide a results array to pass messages to ListActions for asset create.
  • Copy lifecycle array before iterating and possibly modifying.
  • Load RT::ObjectCustomFieldValues to prevent web installer errors.
  • Add a class based on custom field name to allow for easier custom styling.
  • Test lifecycle rights with optional context object to allow for role rights.
  • Remove signature feature from SelfService prefs since self service users can’t have a sig.
  • Don’t search empty attribute values in CanonicalizeUserInfoFromExternalAuth.
  • Add column to transaction column map for content.
  • Update AddTicket to force multipart/mixed email when attaching tickets to email.
  • Require Encode::HanExtra in RT::Attachment::EncodedHeaders when necessary.
  • Add caching to the queue list portlet to improve performance on RT at a glance.
  • Update session testing method when testing on Oracle to avoid hanging tests


  • Add callbacks for modifying custom role lists.
  • Add ARGSRef parameter to the IncludeArticle callback.
  • Add callback ‘BeforeTitle’ to change history titlebox.
  • Add BeforeCreate callback for user admin page.
  • Apply dynamic tr classes on NEWLINE in Row callback (thanks to Michael Friedrich).
  • Add BeforeDeleteLink callback for AddAttachments.


  • Add GDPR documentation.
  • Add custom roles documentation.
  • Update query builder docs to explain NOT NULL in CF searches.
  • Update database version notes in README.
  • Add and display a Synopsis for the user shredder plugin.
  • Clarify failed resolver error message for user shredder plugin.

A complete changelog is available from git by running:
git log rt-4.4.3…rt-4.4.4beta1
or visiting